Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308935 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Hazel Park, MI — 1142 E 9 Mile Rd, Hazel Park MI, 48030

Oct 13, 2025 → Aug 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 14, 2026
✗ SLA Missed (91 biz days late)
Active: 215 biz days
Paused: 1 biz days
🕐 Clock stopped: Invoiced (Aug 25, 2026)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 13 → Oct 14, 2025
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Oct 14 → Oct 27, 2025
9 business days (counted)
Running total: 9 of ? biz days used
97d
▶ Clock Running
Status: On Hold
Oct 27 → Mar 20, 2026
97 business days (counted)
Running total: 106 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 20 → Mar 20, 2026
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 20 → Mar 31, 2026
7 business days (counted)
Running total: 113 of ? biz days used
102d
▶ Clock Running
Status: On Hold
Mar 31 → Aug 25, 2026
102 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: Closed
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 215 of ? biz days used
Created: Oct 13, 2025 Invoiced: Aug 25, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 14 Awaiting Parts ⏸ Paused 1 —
Oct 14 → Oct 27 Reschedule ▶ Running 9 9
Oct 27 → Mar 20 On Hold ▶ Running 97 106
Mar 20 → Mar 20 Awaiting Parts ⏸ Paused 0 —
Mar 20 → Mar 31 Reschedule ▶ Running 7 113
Mar 31 → Aug 25 On Hold ▶ Running 102 215
Aug 25 → Aug 25 Assigned ▶ Running 0 215
Aug 25 → Aug 25 Closed ▶ Running 0 215
Material Management 1.2d
Holding 200.1d (excluded)
Coordinators 17.3d
Billing 5.7d
✗ SLA Missed
Material Management
1.2 days
Holding (excluded from total)
200.1 days
Coordinators
17.3 days
Over SLA
Billing
5.7 days
Over SLA
Created: Oct 13, 2025 Due: Apr 14, 2026 Completed: Aug 25, 2026 (132 days late)
📅
216.0 days Total Age
⏱️
102.5d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
17.6d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00534615
No quote required
Closed
Follow up to WO-01297413 Inspection #: 29328 Asset ID: 13343652 Model: Welch Allyn - ProBP 3400 Notes: NIBP Function Tested @ (120 Systolic mmHG 80 Diastolic mmHg) Tested Passed Function Tested @ (190 Systolic mmHG 120 Diastolic mmHg) Tested Passed Function Tested @ (80 Systolic mmHG 40 Diastolic mmHg) Tested Passed Noticeable physical damage on device It\'s difficult to turn unit on/off. Button is sunken in.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christopher Davis
Owner
Virtual Tech
Created
Oct 10, 2025
Work Orders from this Case (1)
WO-01308935 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Oct 13, 2025 • Closed: Aug 25, 2026
Completed with significant delays
Invoiced • 374 days old
🚨
Primary Delay 102.5 days stuck in "On Hold"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
1.2d / 3.0d SLA
Reschedule
17.3d / 2.0d SLA
On Hold
200.1d
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.3d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

3/20- Sending new box and return label to site:

2/23/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

10/27-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
Shipping HotSwap to site - Welch Allyn - ProBP 3400 Asset ID#: 13210598 s/n: 100063482625 Shipment Tracking Number - 1Z01E3E70390034814 - Delivered - 10/15/2025 RMA Tracking Number - 1Z01E3E79098467278 _______________________________________________ Site requested new Box and return Label to ship device in for repair - 10 x 10 x 10" Corrugated Box Outbound 1Z01E3E70399434554 Delivered - 3/23/2026 Return - 1Z01E3E79093778272 - Shipper created a label, UPS has not received the package yet.
🔍 Technician Findings
hot swap requested
⚠️ Problem Description
Follow up to WO-01297413 Inspection #: 29328 Welch Allyn - ProBP 3400 Asset ID#: 13343652 S/N: 100078742623 Noticeable physical damage on device It\'s difficult to turn unit on/off. Button is sunken in. https://www.ebiotrack.com/workorder.php?wo=68882
📄 Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm Welch Allyn - Oak Street Health Consigned Inventory

Timeline

📞
Case Linked Oct 10, 12:28 PM
Case Number: 00534615
Subject: No quote required
Status: Closed
⏳ 1.0 business days
📋
▶
3 Work Order Created Oct 13, 7:54 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083366
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 4m
⏳ 1.0 business days
📦
▶
3 Parts Requested Oct 14, 1:59 PM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by Keith Canterbury
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 6h
🚨 10.0 business days
⏸️
Status: On Hold by Ryan Schwochow Oct 27, 3:43 PM
From: Reschedule
To: On Hold
Duration in Previous: 13d 1h
🚨 98.0 business days
📦
▶
2 Parts Requested Mar 20, 1:54 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 143d 22h
🔩
▶
2 2x Parts Added Mar 20, 3:26 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1h 31m
⚠️ 8.0 business days
⏸️
Status: On Hold by Ryan Schwochow Mar 31, 3:45 PM
From: Reschedule
To: On Hold
Duration in Previous: 11d 0h
🚨 103.0 business days
👷
▶
4 Status: Assigned Aug 25, 10:00 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Closed
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Aug 25, 5:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7h 49m
⚠️ 5.8 business days
📨
Status: Invoice Pending by Diane Patton Sep 1, 2:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 20h
🧾
▶
2 Invoice Created Sep 1, 6:03 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 16m

Bottlenecks

Reschedule
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Reschedule
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Ready to Bill
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

📞
Case 00534615
Closed
📦
Parts Order 00083366
Closed
📦
Parts Order 00083533
Canceled
📦
Parts Order 00093047
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Oct 13, 7:54 AM
Invoice #
SM-271879

Work Details (5)

Name Type Status Qty Amount Date
WL-02969965 Parts Open 1 $0.00 Oct 14, 1:59 PM
WL-02969966 Expenses Open 1 $23.06 Oct 14, 1:59 PM
WL-03153352 Parts Open 1 $1.13 Mar 20, 3:26 PM
WL-03153353 Expenses Open 1 $31.92 Mar 20, 3:26 PM
WL-03350468 Labor Open 1 $121.00 Aug 25, 10:00 AM

Details