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← WO Overview

WO-01308998 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Sun City — 14813 N Del Webb Blvd., Sun City AZ, 85351

Oct 13, 2025 → Dec 1, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Dec 1)
✗ SLA Missed (31d late)
Dispatch 0.0d
Coordinators 37.2d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.2 days
Over SLA
Field Work
0.8 days
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
36.0 days Total Age
⏱️
31.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534803
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 70 https://www.ebiotrack.com/inspection.php?iid=30651
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ruben Garcia
Owner
Shelby Robinson
Created
Oct 12, 2025
Work Orders from this Case (1)
WO-01308998 (current) Invoiced
Inspection • Tyler Bollman
Created: Oct 13, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 31.0 days stuck in "Scheduled"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Scheduled
31.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 72 items
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service Equipment
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 70 https://www.ebiotrack.com/inspection.php?iid=30651

Timeline

📞
Case Linked Oct 12, 7:00 AM
Case Number: 00534803
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 13, 10:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 13, 12:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Oct 20, 11:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-01T16:00:00.000+0000
🚨 31.0 business days
🔧
Status: Tech On Site by Tyler Bollman Dec 1, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 1h
⏱️
4x Labor Added Dec 1, 1:37 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3.5, 16
✔️
Status: Completed by Tyler Bollman Dec 1, 5:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 28m
⏱️
2x Labor Added Dec 1, 6:08 PM
Type: Labor
Status: Open
Qty: 3.5, 0.5
🏁
Status: Closed by Tyler Bollman Dec 1, 6:14 PM
From: Completed
To: Closed
Duration in Previous: 43m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Dec 3, 10:48 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 16h, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 5, 7:25 PM
Invoice Number: SM-248042

Bottlenecks

Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00534803
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Dec 1, 11:00 AM
Created
Oct 13, 10:30 AM
Invoice #
SM-248042

Work Details (6)

Name Type Status Qty Amount Date
WL-03022509 Labor Open 0.5 $0.00 Dec 1, 1:37 PM
WL-03022510 Labor Open 3.5 $0.00 Dec 1, 1:37 PM
WL-03022511 Travel Open 16 - Dec 1, 1:37 PM
WL-03022512 Travel Open 16 - Dec 1, 1:37 PM
WL-03022802 Labor Open 3.5 $1,292.00 Dec 1, 6:08 PM
WL-03022803 Labor Open 0.5 $0.00 Dec 1, 6:08 PM

Details