Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (17 biz days late)
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 16, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 3 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Oct 16 → Dec 1, 2025
29 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 32 of ? biz days used
Created: Oct 13, 2025
Completed: Dec 1, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 13 → Oct 13
Created
▶ Running
0
0
Oct 13 → Oct 16
Ready for Scheduling
▶ Running
3
3
Oct 16 → Oct 16
Assigned
▶ Running
0
3
Oct 16 → Dec 1
Scheduled
▶ Running
29
32
Dec 1 → Dec 1
Tech On Site
▶ Running
0
32
Coordinators Over SLA
Created: Oct 13, 2025
Due: Dec 31, 2025
Completed: Dec 1, 2025 (30 days early)
⏱️
48.5d in Invoiced
Longest Stage
🔄
9 transitions
Status Changes
⚠️
30.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00534804
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 32
https://www.ebiotrack.com/inspection.php?iid=30652
🚨
Primary Delay
48.5 days stuck in "Invoiced"
⏱️
Total Delay
30.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
3.0d
/ 1.0d SLA
Scheduled
29.9d
/ 2.0d SLA
Tech On Site
0.4d
/ 1.0d SLA
Billing Correction Needed
2.0d
💬 Activities, Notes & Communications
📝 WO Notes (4)
💬 Chatter (1)
📅 Events (1)
📎 Files (1)
🔒
Internal CSA Notes
02/11/2026 Jsackett - Deleted SM-248003, returned WO to Billing Correction for Update + Rebill direct to Stony Brook.
10/16 KSmith -- Scheduled for 12/1 with Cherrell
10/16 KSmith -- Per Kerri, need to schedule with Cherrel and Victor
Lynch, Cherrel Denise <Cherrel.Gaston@stonybrookmedicine.edu>
Tarsia, Victor <Victor.Tarsia@stonybrookmedicine.edu>
10/16 KSmith -- Sent email to schedule for 12/1
🔧
Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 2860538-22658-30652.
🔍
Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 2860538-22658-30652.
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 32
https://www.ebiotrack.com/inspection.php?iid=30652
Apr 30, 2026 3:47pm
@Dylan Nakoff @Mark Joseph Hey team, the PO has been added to the WO and the hard copy is attached as well.
📅
WO-01309000 - Inspection - Commack - SB CPMP Immediate Care
Dec 1, 2025 10:00am – 1:00pm
Work Order: WO-01309000
Account: Concordance Healthcare Solutions
Customer Case Number:
Location: SB CPMP Immediate Care
Address: 500 Commack Rd. Ste 109, Commack, NY 11725
Manufacturer:
Model #:
Serial #:
Contact Name: Kerri Reino
Contact Phone:
Contact Email: kerri.reino@stonybrookmedicine.ed
PDF
PO 82595 CSA EMSAR Q-00034023-EMD-Immediate Care -Commack
Apr 30, 2026
Timeline
📞
Case Number:
00534804
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
3d 0h
🗓️
📅
Scheduled For:
2025-12-01T15:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
45d 21h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
2h 54m, 0m
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
1d 2h, 0m
💵
From:
Invoiced, Billing Review
To:
Billing Review, Billing Correction Needed
Duration in Previous:
70d 19h, 0m
🏁
From:
Billing Correction Needed
To:
Closed
Duration in Previous:
1d 2h
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
1h 10m
🧾
Invoice Number:
SM-253734
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 29.9 business days (threshold: 2.0 business days)
Exceeded by 27.9 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
ℹ️ Work Order Details
Technician
Mohamed Shareed
Scheduled
Dec 1, 10:00 AM
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03022445
Labor
Open
1.25
$0.00
Dec 1, 12:31 PM
WL-03022446
Labor
Open
3.25
$1,414.00
Dec 1, 12:31 PM
WL-03022447
Travel
Open
38
-
Dec 1, 12:31 PM
WL-03022448
Expenses
Open
1
$0.00
Dec 1, 12:31 PM