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WO-01309027 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Fall Creek — 711 E 38th Street, Indianapolis IN, 46205

Oct 13, 2025 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (104 biz days late)
Active: 119 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Oct 13 → Dec 10, 2025
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Entered
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 40 of ? biz days used
30d
▶ Clock Running
Status: On Hold
Dec 11 → Jan 27, 2026
30 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 30, 2026
3 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Feb 6, 2026
5 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Entered
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 78 of ? biz days used
32d
▶ Clock Running
Status: On Hold
Feb 6 → Mar 25, 2026
32 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 112 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 6, 2026
6 business days (counted)
Running total: 118 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 119 of ? biz days used
Created: Oct 13, 2025 Completed: Apr 7, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Dec 10 Assigned ▶ Running 39 39
Dec 10 → Dec 10 Entered ▶ Running 0 39
Dec 10 → Dec 11 Reschedule ▶ Running 1 40
Dec 11 → Jan 27 On Hold ▶ Running 30 70
Jan 27 → Jan 30 Ready for Scheduling ▶ Running 3 73
Jan 30 → Feb 6 Assigned ▶ Running 5 78
Feb 6 → Feb 6 Entered ▶ Running 0 78
Feb 6 → Mar 25 On Hold ▶ Running 32 110
Mar 25 → Mar 25 Ready for Scheduling ▶ Running 0 110
Mar 25 → Mar 27 Assigned ▶ Running 2 112
Mar 27 → Apr 6 Scheduled ▶ Running 6 118
Apr 6 → Apr 7 Tech On Site ▶ Running 1 119
Holding 63.4d (excluded)
Coordinators 59.7d
Field Work 1.3d
Billing 19.0d
✗ SLA Missed
Holding (excluded from total)
63.4 days
Coordinators
59.7 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
19.0 days
Over SLA
Created: Oct 13, 2025 Due: Apr 30, 2026 Completed: Apr 7, 2026 (23 days early)
📅
118.3 days Total Age
⏱️
39.0d in Assigned Longest Stage
🔄
15 transitions Status Changes
⚠️
72.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534802
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 109 pieces https://www.ebiotrack.com/inspection.php?iid=30650
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adrian Sanders
Owner
Leona Coonrod
Created
Oct 12, 2025
Work Orders from this Case (1)
WO-01309027 (current) Invoiced
Inspection • Vincent Nyathi
Created: Oct 13, 2025 • Closed: Apr 6, 2026
Completed with significant delays
Invoiced • 306 days old
🚨
Primary Delay 39.0 days stuck in "Assigned"
⏱️
Total Delay 72.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.9d / 1.0d SLA
Assigned
47.6d / 0.5d SLA
Reschedule
1.1d / 2.0d SLA
On Hold
63.4d
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/27/2026 CRamen Logged email confirming: Hello, 

All information is correct except for my contact information. My number is 317-914-8387. 

4/6 works and I will be here personally at the designated time to help with whatever is needed. 

Thank you,

Tia Bibbs| Practice Manager|Fall Creek 

Oak St Health


3/25/2026 CRamen Logged email requesting Monday 4/6/2026 with an arrival window between 8-10am. Placeholder set


3/25 SBerry: POC updated


2/6/2026 CRamen left a vm for LaShun King 256-278-8864 to return call to schedule for Tuesday-Friday NW


2/5/2026 CRamen left a vm for LaShun King 256-278-8864 to return call to schedule for Monday 2/9/2026 with tech arrival between 8-10am.


1/30/2026 CRamen left a vm for a returned call to schedule for Thursday 2/5/2026 with tech arrival between 8-10am. Logged email and bounced back. Placeholder set


1/27/26 SBerry: Site currently has no practice manager. Secondary contact added to special instructions. Due date updated. Moved to RFS


12/10/2025 CRamen due to no response, returning to dispatch/Placing On Hold and escalating to AM


12/9/2025 CRamen left a vm for a returned call to schedule for Monday 12/15/2025 with tech arrival between 8-10am. Placeholder set


10/29/2025 CRamen left a vm for a returned call to schedule. 


10/27/2025 CRamen Logged email requesting Monday 12/15/2025 with an arrival window between 8-10am. Placeholder set


10/13/2025 CRamen Logged email requesting Monday 12/15/2025 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 101 equipments.
🔍 Technician Findings
Completed Annual Safety and Function testing on 101 equipments.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 109 pieces https://www.ebiotrack.com/inspection.php?iid=30650

Timeline

📞
Case Linked Oct 12, 7:00 AM
Case Number: 00534802
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Oct 13, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 13, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 41m
🚨 39.0 business days
🆕
Status: Entered by Charles Ramen Dec 10, 6:02 PM
From: Assigned, Entered
To: Entered, Reschedule
Duration in Previous: 58d 3h, 0m
⏸️
Status: On Hold by Charles Ramen Dec 11, 8:52 AM
From: Reschedule
To: On Hold
Duration in Previous: 14h 49m
🚨 31.0 business days
📅
Status: Ready for Scheduling by Scott Berry Jan 27, 1:19 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 47d 4h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 30, 9:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 20h
⚠️ 6.0 business days
🆕
Status: Entered by Charles Ramen Feb 6, 4:08 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 7d 6h, 0m
🚨 33.0 business days
📅
Status: Ready for Scheduling by Scott Berry Mar 25, 1:20 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 46d 20h
👷
▶
2 Technician Assigned Mar 25, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Mar 27, 10:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-06T13:00:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Apr 1, 6:27 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-06T14:30:00.000+0000
⏳ 2.7 business days
📅
Dispatch Scheduled by Charles Ramen Apr 3, 10:39 AM
Scheduled For: 2026-04-06T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Apr 6, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 1h
⏱️
▶
2 5x Labor Added Apr 6, 10:24 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 59m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 7, 10:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 15m
🚨 19.0 business days
📨
Status: Invoice Pending by Diane Patton May 1, 5:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 24d 6h
🧾
▶
2 Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Assigned
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00534802
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Apr 6, 9:00 AM
Created
Oct 13, 11:07 AM
Invoice #
SM-260858

Work Details (5)

Name Type Status Qty Amount Date
WL-03175387 Labor Open 0.5 $0.00 Apr 6, 10:24 PM
WL-03175388 Labor Open 6 $2,579.80 Apr 6, 10:24 PM
WL-03175389 Labor Open 0.66666666666667 $0.00 Apr 6, 10:24 PM
WL-03175390 Travel Open 10 - Apr 6, 10:24 PM
WL-03175391 Travel Open 10 - Apr 6, 10:24 PM

Details