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WO-01309040 ↗ ServiceMax

TRES HEWELL MORTUARY • Preventive Maintenance • PSM

📍 Tres Hewell Mortuary — 165 Tor Dr., Seguin TX, 78155

Oct 13, 2025 → Dec 9, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Dec 10)
✗ SLA Missed (39d late)
Dispatch 0.2d
Coordinators 6.3d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
6.3 days
Over SLA
Field Work
1.0 days
Created: Oct 13, 2025 Due: Oct 31, 2025 Completed: Dec 10, 2025 (39 days late)
📅
42.0 days Total Age
⏱️
36.7d in Canceled Longest Stage
🔄
10 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00534895
eBiotrack - New Inspection Created
Closed
Annual Equipment PM Equipment: 4 https://www.ebiotrack.com/inspection.php?iid=30666 10/13/2025 - Amended contract, customer says they have 3 more church trucks needing PM. Tech to add new equipment in eBT when going out for 2nd service. SN's: C07-058437, 21A-029315, 21A-030126 ***No service on embalming machines as of 2025 (Duotronic devices)***
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tres Hewell
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (1)
WO-01309040 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Oct 13, 2025 • Closed: Dec 9, 2025
Completed with minor delays
Invoiced • 213 days old
🚨
Primary Delay 36.7 days stuck in "Canceled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Canceled
36.7d
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3 KKelch called Lisa to schedule for 12/9 between 9 and 11 am. Customer confirmed. 

12/2/25 NatoshaB - Updated WO to RFS (not a duplicate). Some units were missed per POC and some were not covered products @ time of last appt. Please schedule with Lisa (830) 549-5912 | treshewell.billing@gmail.com.


10/13 KKelch-please cancel as this appears to be a duplicate of WO-01299270

🔧 Work Performed
Upon site arrival and consultation, where the customer initially cited four of six church trucks as needing inspection, I proceeded to inspect all six units, ultimately discovering that only two church trucks required entry into the eBio Tracks asset system and concurrent inspection, while the remaining four were verified as currently logged; I completed the inspection of all six assets, adding the two new units and confirming the status of the others, while also uploading photos of the two previously unknown church trucks to eBio Tracks for future tracking. The customer further confirmed that the ceiling lift and embalming table, which were located in a room that was inaccessible to me at the time, had been previously inspected and logged in September 2025.
🔍 Technician Findings
Ebio track assets were updated by adding two new church trucks, assigned Asset IDs 13247037 and 13247036, to the management system. Following this addition, the inspection status for all existing church truck assets was verified and confirmed as complete, along with the inspection status for the related ceiling lift and embalming table assets.
⚠️ Problem Description
Annual Equipment PM Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=30666 Follow-up to PM additional units not serviced during 9/24/25 visit. Remaining equipment needing PM per inspection records: 4 Church Truck, 1 Embalming Table, 1 Ceiling lift.

Timeline

📞
Case Linked Oct 13, 10:13 AM
Case Number: 00534895
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 13, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Kaitlyn Kelch Oct 13, 12:30 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 58m
🚫
Status: Canceled by Shelby Robinson Oct 13, 2:07 PM
From: Entered
To: Canceled
Duration in Previous: 1h 37m
🚨 37.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Dec 2, 5:47 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 50d 4h
👷
4 Technician Assigned Dec 3, 9:08 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 20m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-09T15:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Anthony Wirth Dec 9, 11:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏱️
2 8x Labor Added Dec 9, 7:01 PM
8x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 7h 54m
✔️
Status: Completed by Anthony Wirth Dec 9, 7:19 PM
From: 04-Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
2.6 business days
📄
Status: Ready to Bill by Diane Patton Dec 11, 3:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
🚨 58.0 business days
🧾
Invoice Created Mar 2, 1:00 PM
Invoice Number: SM-248780

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534895
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Anthony Wirth
Scheduled
Dec 9, 10:00 AM
Created
Oct 13, 11:31 AM
Invoice #
SM-248780

Work Details (8)

Name Type Status Qty Amount Date
WL-03032110 Labor Open 2 $0.00 Dec 9, 7:01 PM
WL-03032111 Travel Open 63 $0.00 Dec 9, 7:01 PM
WL-03032112 Labor Open 0.16666666666667 $0.00 Dec 9, 7:01 PM
WL-03032113 Labor Open 0.16666666666667 $0.00 Dec 9, 7:01 PM
WL-03032114 Labor Open 0.16666666666667 $0.00 Dec 9, 7:01 PM
WL-03032115 Labor Open 0.16666666666667 $0.00 Dec 9, 7:01 PM
WL-03032116 Labor Open 0.41666666666667 $0.00 Dec 9, 7:01 PM
WL-03032117 Labor Open 0.41666666666667 $0.00 Dec 9, 7:01 PM

Details