Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309211 ↗ ServiceMax

Sono Bello • Virtual Tech - Drop Shipment • PC

📍 WI-Milwaukee — 245 South Executive Drive, Brookfield WI, 53005

Oct 14, 2025 → Jan 6, 2026

✅ Completed
PC Per client agreement
Target: Dec 12, 2025
🕐 Clock stopped: Completed (Jan 6)
⏸ 77d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 56.0d
Coordinators 6.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
56.0 days
Over SLA
Coordinators
6.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 14, 2025 Due: Dec 12, 2025 Completed: Jan 6, 2026 (24 days late)
📅
61.0 days Total Age
⏱️
56.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
58.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535226
Closed
Inspection #: 29142 Asset ID: 12950301 Model: Deka - Smartlipo Notes: MISSING GROUND LUG ON THE POWER CORD. REPLACE POWER CORD. Failed Electrical Safety (Damaged Torn Power Supply Cord).
Priority
High
Origin
Email
Reason
New Case
Contact
Milwaukee Practice Manager
Owner
Wendy Argueta
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309211 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 14, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 56.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 58.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
56.0d / 3.0d SLA
Reschedule
3.9d / 2.0d SLA
L2 Review
0.0d
Completed
0.0d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
part ordered and shipped to site
🔍 Technician Findings
part order
⚠️ Problem Description
Inspection #: 29142 Asset ID: 12950301 Model: Deka - Smartlipo Notes: MISSING GROUND LUG ON THE POWER CORD. REPLACE POWER CORD. Failed Electrical Safety (Damaged Torn Power Supply Cord). https://www.ebiotrack.com/workorder.php?wo=68930

Timeline

📞
Case Linked Oct 14, 8:18 AM
Case Number: 00535226
Subject:
Status: Closed
📋
▶
3 Work Order Created Oct 14, 8:50 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083489
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🚨 56.0 business days
🔩
▶
2 2x Parts Added Dec 30, 11:34 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 77d 3h
⏳ 4.0 business days
👀
▶
2 Status: L2 Review Jan 2, 3:35 PM
Status: L2 Review → Status: Completed
✔️
Status: Completed by Gavin Poole
From: L2 Review
To: Completed
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 2, 3:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From: Completed
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 6, 10:54 AM
Technician Assigned → Status: Completed
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 19h, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jan 8, 1:41 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-250815

Bottlenecks

Awaiting Parts
Duration: 56.0 business days (threshold: 3.0 business days)
Exceeded by 53.0 business days
Reschedule
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535226
Closed
📦
Parts Order 00083489
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 14, 8:50 AM
Invoice #
SM-250815

Work Details (2)

Name Type Status Qty Amount Date
WL-03049702 Parts Open 1 $72.31 Dec 30, 11:34 AM
WL-03049703 Expenses Open 1 $16.50 Dec 30, 11:34 AM

Details