Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309269 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Multispecialty Clinic - Tabaro — 101 Clinic Dr, TARBORO NC, 27886

Oct 14, 2025 → Dec 9, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Dec 10)
⏸ 6d excluded (parts wait + holding)
✓ SLA Met (20d early)
Dispatch 0.4d
Holding 5.6d (excluded)
Coordinators 36.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
5.6 days
Coordinators
36.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Oct 14, 2025 Due: Dec 30, 2025 Completed: Dec 10, 2025 (20 days early)
📅
41.1 days Total Age
⏱️
36.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
34.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535350
URGENT Philips WO Request
Closed
EPIQ 5 Ultrasound System Installed Product 66091513 - US615C0778
Priority
High
Origin
Email
Reason
New Case
Contact
Christain lyndon
Owner
Shelby Robinson
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309269 (current) Invoiced
Preventive Maintenance • Patricia Gordon
Created: Oct 14, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 36.0 days stuck in "Scheduled"
⏱️
Total Delay 34.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
5.6d
Scheduled
36.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/21/2025 EMartin rcvd email from Connie Perkins "Due to prostate biopsies being performed Dec 8th, that day is not available for a PM. I can schedule the PM any day but Monday's and lunch time 12:30- 1:00 PM or later works best with the patient care schedule." replied advising onsite 12/09/25 at 2:30 pm

10/16/2025 Rbailey - Sent 1st Attempt Email to connie.perkins@ecuhealth.org Connie Perkins to propose Patty Gordon come onsite Dec 8 @ 1030

🔧 Work Performed
Time spent reviewing WO's/schedule for next couple weeks, emails to customers. Travel to site. Meet POC, get to device, setup equipment. Performed ULS PM per instruction successfully. Travel from site to hotel (in Raleigh, NC)
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ 5 Ultrasound System Installed Product 66091513 - US615C0778
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Oct 14, 11:44 AM
Case Number: 00535350
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 14, 12:03 PM
Work Order: WO-01309269
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Oct 14, 3:35 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 31m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Oct 21, 10:29 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 6d 18h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-09T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-09T19:30:00.000+0000
🚨 36.0 business days
🔧
Status: Tech On Site by Patricia Gordon Dec 9, 3:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 5h
⏱️
▶
2 6x Labor Added Dec 9, 7:20 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 4h 12m
🏁
Status: Closed by Patricia Gordon Dec 9, 7:55 PM
From: Completed
To: Closed
Duration in Previous: 33m
⏱️
▶
2 Labor Added Dec 10, 9:04 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 12m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00535350
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 9, 2:30 PM
Created
Oct 14, 12:03 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03032164 Labor Open 2 $0.00 Dec 9, 7:20 PM
WL-03032165 Labor Open 4 $0.00 Dec 9, 7:20 PM
WL-03032166 Labor Open 2 $275.00 Dec 9, 7:20 PM
WL-03032167 Labor Open 1.25 $0.00 Dec 9, 7:20 PM
WL-03032168 Travel Open 194 $0.00 Dec 9, 7:20 PM
WL-03032169 Travel Open 66 $0.00 Dec 9, 7:20 PM
WL-03032562 Labor Open 0.016666666666667 $38.00 Dec 10, 9:04 AM

Details