Work Order 360 View

3/27 KSmith -- FSE closed PO. WO can now be cancelled

3/26/2026 Sramen - put back into RFS so that it can be reassigned and the tech can receive in the parts. Once parts order is closed, it can be returned to dispatch for wo cancellation. Chatter to FSE/ASC/SUP

3/26/26 lcoonrod

sent teams to Stephenie, WO needs cancelled. Part shipped

3/25 KSmith -- Per Ralph, this unit has already been repaired. No service is needed

3/25 KSmith -- Followed up with Ralph to see if they would like to schedule service

3/23 KSmith -- Followed up with Ralph to see if they would like to schedule service

3/20 KSmith -- No response from Ralph. Teams message to Lauren to see what we should do with all of their WOs

3/16 KSmith -- Followed up with Ralph to see if they would like to schedule service

3/12 KSmith -- Ralph is checking on if they want to complete these or wait (verifying costs with Lauren O). Ralph is out on PTO and these will not be completed until 3/26 at the earliest due to Ralphs PTO and FSE PTO (Ralph is aware of the FSE PTO)

3/11 KSmith -- Reached out to Ralph to advise that this repair is apart of the 2025 contract and won't impact the 2026 contract that is being worked on currently, so we can schedule this repair if they like. Awaiting response on what Ralph wants to do. Copied Lauren O on the email to Ralph.

3/6/26 RBerry- Chattered on WO-01298638:

@[Lauren Oberg]​ Do we have an update on this?

Waiting for confirmation on contract for this account. Updated due date.

2/18/26 RBerry- Chattered on WO-01298638: @Lauren Oberg​ @Natosha Beierschmitt​ @Kourtney Smith​ Do we have an update on the contract for this account?

2/10/26 RBerry- updated due date based on ASC notes below.

2/10 KSmith -- Spoke with Ralph and we still cannot schedule the repairs. They are still waiting on the contract to get signed (currently with the legal department) before any service can be completed. Logged on WO-01298638

2/9 KSmith -- Reached out to Ralph to see if he would like to continue to wait for the remaining parts to arrive or go ahead and schedule the repairs. See logged call on WO-01298638

1/20 KSmith -- Waiting on parts for WO-01298554

01/06/2026 AGreene - created new PO015755 for this.

12/29 KSmith -- Goes to Trost

12/1/2025 SRamen - moved po status to high. Customer is waiting for an update on this parts order since we have multiple repairs to complete at the same time and we are still waiting on an update for this one.

11/18/2025 AGreene - GP pick ticket attached - still waiting for Stryker PO015100 to be fully received before we can move ahead.

10/24/2025 AGreene - 0025-079-000, 6070-110-037, and

6100-115-051 ordered on 10/20 via Stryker bulk PO015100. Ordered 650600010016 on PO015109.

@David Trost​ please receive the parts in that were shipped to you so that this wo can be canceled since this unit has already been repaired. Thank you! @Kourtney Smith​ this is back in RFS so we maintain visibility until the parts order is closed out so that the wo can be canceled. CC:@Shawn Rogers​ Thanks!