Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309383 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Coastal Vascular & Vein Center — 1327 Ashley River Rd, Charleston SC, 29407

Oct 14, 2025 → Dec 20, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 20)
⏸ 21d excluded (parts wait + holding)
✓ SLA Met (41d early)
Dispatch 1.5d
Holding 16.0d (excluded)
Coordinators 33.0d
Field Work 0.6d
Billing 36.9d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Holding (excluded from total)
16.0 days
Coordinators
33.0 days
Over SLA
Field Work
0.6 days
Billing
36.9 days
Over SLA
Created: Oct 14, 2025 Due: Jan 30, 2026 Completed: Dec 20, 2025 (41 days early)
📅
48.5 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
54.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00535495
URGENT Philips WO Request
Closed
EPIQ Elite Diagnostic Ultrasound System Installed Product 107732420 - USD23B1053
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 14, 2025
Work Orders from this Case (2)
WO-01309380 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Oct 14, 2025 • Closed: Dec 20, 2025
WO-01309383 (current) Invoiced
Preventive Maintenance • Patricia Gordon
Created: Oct 14, 2025 • Closed: Dec 20, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 54.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Release
16.0d
Scheduled
33.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
3.5d / 1.0d SLA
Invoiced
11.0d
Billing Review
22.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/05/2025 EMartin rcvd email from Maria "I am unable to do December 24th as our office is closed for the Christmas Holiday. Can we look at Dec 16th or Dec 30th?" replied advising 16th and 30th unavailable next open date would be 12/19 starting at 10 am

11/04/2025 EMartin sent email to maria.noland@coastalvvc.com for update on devices 

10/20/2025 YEspino Emailed Maria Noland @ maria.noland@coastalvvc.com to verify the Pm info sent in.

🔧 Work Performed
Travel to Summerville site, get to device. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System Installed Product 107732422 - USD23B1054
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Oct 14, 3:41 PM
Case Number: 00535495
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 14, 4:05 PM
Work Order: WO-01309383
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Oct 15, 6:28 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 23m
🚨 16.0 business days
👷
▶
3 Technician Assigned Nov 5, 10:17 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 21d 4h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-19T17:00:00.000+0000, 2025-12-19T15:00:00.000+0000
🚨 33.0 business days
🔧
Status: Tech On Site by Patricia Gordon Dec 19, 2:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 44d 4h
⏱️
▶
2 3x Labor Added Dec 20, 8:59 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 18h 37m
⏱️
2x Labor Added Dec 20, 9:14 AM
Type: Labor
Status: Open
Qty: 2, 3.5
🏁
Status: Closed by Patricia Gordon Dec 20, 10:50 AM
From: Completed
To: Closed
Duration in Previous: 1h 46m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 22, 12:10 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h
🚨 11.0 business days
💵
Status: Billing Review by Yecenia Campos Jan 9, 3:51 PM
From: Invoiced
To: Billing Review
Duration in Previous: 14d 11h
🚨 23.0 business days
💰
Status: Invoiced by Yecenia Campos Feb 10, 12:41 PM
From: Billing Review
To: Invoiced
Duration in Previous: 31d 20h

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days

🔗 Related Artifacts

📞
Case 00535495
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 19, 10:00 AM
Created
Oct 14, 4:05 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03044398 Labor Open 0.5 $0.00 Dec 20, 8:59 AM
WL-03044401 Travel Open 24 $0.00 Dec 20, 8:59 AM
WL-03044402 Travel Open 208 $0.00 Dec 20, 8:59 AM
WL-03044403 Labor Open 2 $275.00 Dec 20, 9:14 AM
WL-03044404 Labor Open 3.5 $0.00 Dec 20, 9:14 AM
WL-03045130 Labor Open 0.016666666666667 $38.00 Dec 22, 12:10 PM

Details