12/19 SKLEIN - Allan screw stripped out when replacing wires. Will need a replacement set of the DD45 Headphones to complete the repair. Due to already a long wait time, this part will NOT be charged to customer.
Headphones received into depot. Was able to duplicate issue. Was able to pass the hearing test calibration, but was not able to pass the electrical calibration test. Was not able to hear a reading in the test indicating that the issue lies in the headphone cable. Unit was already quoted for a new cable. Ordering new cable and once new cable has been received, will continue testing on audiometer.
⚠️Problem Description
Q-00030573 - Follow up to WO-01304225 - Inspection #: 30045 -
Asset ID: 13236659
Model: Maico Diagnostics - 8100521
Notes: Out of range. Follow-up required. Highest frequencies not audible on Left side
Depot Repair - Recertification
Reference Standards -
Audiometer: ANSI S3.6 (2004) -
Ambient Noise: OSHA (1983) -
Headphones: ANSI S3.6 (2004) -
https://www.ebiotrack.com/workorder.php?wo=68981
To: robertoclementesbhc@cornellscott.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01309450
Body:
Dear Customer,
We have completed the service.
Location: Cornell Scott - Roberto Clemente (K-8)
Work Order #: WO-01309450
Problem Description :
Q-00030573 - Follow up to WO-01304225 - Inspection #: 30045 -
Asset ID: 13236659
Model: Maico Diagnostics - 8100521
Notes: Out of range. Follow-up r
📧
Email: Re: EMSAR - Sending your device in for Depot Repair - WO-01309450
Completed Nov 25, 2025
To: robertoclementesbhc@cornellscott.org
CC: depotsupport@emsar.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79096789657.pdf
Subject: Re: EMSAR - Sending your device in for Depot Repair - WO-01309450
Body:
--------------- Original Message ---------------
From: Depot Support <depotsupport@emsar.com>
Date: October 17, 2025 at 7:23 AM
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box,
📧
Email: Repairs on your Maico Audiometer.
Completed Nov 6, 2025
To: robertoclementesbhc@cornellscott.org
CC:
BCC: samuel.klein@emsar.com
Attachment: --none--
Subject: Repairs on your Maico Audiometer.
Body:
Good Morning,
My name is Sam at Emsar's Depot Department. I am reaching out because I wanted to let you know we have received your audiometer that you sent in, although we did not receive headphones to test and calibrate the unit. If you could send in your audiometer headphones that you use for this unit and we can send a return label and box for it. I
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 17, 2025
To: robertoclementesbhc@cornellscott.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309450Location: Cornell Scott - Roberto Clemente (K-8)Address: 360 Columbus Ave New Haven, CT 06519Device: Problem Description: Q-00030573 - Follow up to WO-01304225 - In
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01309450
Completed Oct 17, 2025
To: robertoclementesbhc@cornellscott.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01309450
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm you
UNKNOWN
Cornell Scott 1-29-26
Jan 29, 2026
Timeline
📞
Case Linked Oct 9, 11:01 AM
Case Number:00534240
Subject:Needs quote
Status:Closed
⚠️5.0 business days
📋
▶
3
Work Order Created Oct 15, 9:42 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jessica Sells
Technician:Ryan Schwochow
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:0m
⏳3.0 business days
📦
▶
2
Parts Requested Oct 17, 8:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:1d 22h
⚠️6.0 business days
📦
▶
3
Parts Requested Oct 24, 12:05 PM
Parts Requested → 3x Parts Added → Status: Reschedule
🔩
3x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 3h
🚨13.0 business days
📦
▶
2
Parts Requested Nov 11, 10:04 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Reschedule
To:Awaiting Parts
Duration in Previous:17d 22h
🚨15.0 business days
💵
▶
2
Expenses Added Dec 1, 1:16 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Samuel Klein
From:Awaiting Parts
To:Reschedule
Duration in Previous:20d 3h
📦
▶
3
Parts Requested Dec 1, 2:32 PM
Parts Requested → Status: Awaiting Parts → 2x Labor Added
📦
Status: Awaiting Parts by Samuel Klein
From:Reschedule
To:Awaiting Parts
Duration in Previous:1h 16m
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:1
🚨15.0 business days
🔩
▶
2
2x Parts Added Dec 19, 2:52 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:18d 0h
📦
▶
2
Parts Requested Dec 19, 3:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Reschedule
To:Awaiting Parts
Duration in Previous:1h 1m
🚨17.0 business days
🔩
▶
2
Parts Added Jan 12, 10:40 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:23d 18h
🚨14.0 business days
🔧
Status: Tech On Site by Samuel KleinJan 29, 3:26 PM
From:Reschedule
To:Tech On Site
Duration in Previous:17d 4h
✔️
▶
3
Status: Completed Jan 29, 3:58 PM
Status: Completed → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089330
Status:Closed
📦
Status: Awaiting Parts by Samuel Klein
From:Completed
To:Awaiting Parts
Duration in Previous:1m
💵
▶
2
Expenses Added Jan 29, 4:05 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:6m
🏁
Status: Closed by Ryan SchwochowJan 30, 3:16 PM
From:Reschedule
To:Closed
Duration in Previous:23h 10m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Feb 3, 4:48 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-252932
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Awaiting Parts
Duration: 14.6 business days (threshold: 3.0 business days)
Exceeded by 11.6 business days
Awaiting Parts
Duration: 16.4 business days (threshold: 3.0 business days)
Exceeded by 13.4 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)