Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 VCA California Oaks Vet Hospital — 40575 California Oaks Rd Bldg D Ste 7, MURRIETA CA, 92562
Oct 15, 2025 → Nov 14, 2025
11/13 NSuarez SRA for date of service 10/21/2025.
11/5/2025jsells
Hello, EMSAR,
Customer reported that they now have the part for this SR. Please reach out to the customer to schedule. Have a great day!
11-5 Mburris called and set appt with POC Alcie
11/3/2025 JRolston - Per email from UPS, part delivered today, 11/3, on waybill 1ZE444250374872169. Updated WO accordingly.
11-3 Mburris email from Midmark.......
UPS did not locate this. I will submit the freight claim.
Thank you,
Designing better care.®
Shelly Knick
Logistics Coordinator
Corporate Logistics
corporatelogistics@midmark.com
T: 1.800.MIDMARK
O: 937.526.8612
midmark.com
10-30 Mburris putting on hold per Account Manager
10/30/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250374872169
10-30 Mburris email from Midmark......................I have initiated the lost package investigation with UPS. This can take up to 10 business days to complete. I will update as soon as I have information from them to pass on.
Thank you,
Designing better care.®
Shelly Knick
Logistics Coordinator
Corporate Logistics
corporatelogistics@midmark.com
T: 1.800.MIDMARK
O: 937.526.8612
midmark.com
10-29 Mburris
1ZE444250374872169
Estimated delivery
We’re sorry, delivery is taking longer than expected. Your package has been temporarily delayed.
Please sign up for notifications for the latest updates.
Riverside, CA, United States
10/24/2025, 2:08 P.M.
10-29 Mburris email from Midmark.........Michael,
I will loop in @Corporate Logistics to assist. Thank you!
If you have any questions or need additional information, please contact Dispatch Department at 800.643.6275 ext 108919 or 937.688.9175 between 8:00 am and 5:00 pm EST Monday thru Thursday, 8:00 am and 4:00 pm EST Friday, or dispatch@midmark.com.
Thank you!
Designing better care.®
John Trittschuh
Technical Service Coordinator
Technical Service Dispatch Department
Dispatch Dept: T: 800.643.6275 ext 108919 - D: 937.688.9175
Mon-Thurs: 8:00 am - 5:00 pm EST
Fri: 8:00 – 4:00 pm EST
midmark.com
10-28 Mburris parts have been setting in Ca since 10-24 email sent to Midmark.....Parts have been setting in Ca since 10-24. Not sure if we should put on hold or if we need new parts.
1ZE444250374872169
The delivery date will be provided as soon as possible.
MURRIETA, CA
Past EventLabel CreatedUnited States
10/22/2025, 3:40 P.M.
Past EventWe Have Your PackagePiqua, OH, United States
10/22/2025, 8:18 P.M.
Current EventOn the WayRiverside, CA, United States
10/24/2025, 2:08 P.M.
Future EventOut for DeliveryFuture EventDelivery10/22/2025jsells
Ship To Name: VCA California Oaks Vet Hospital Ship To Address: 40575 California Oaks Rd Bldg D Ste 7 Ship To City/State: MURRIETA, CA 92562 Waybill (Tracking #): 1ZE444250374872169 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 22-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10426-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 PM10-15 Mburris email from POC to set.....10/21 should work.
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)?: Name tag should be visible.
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?: Enter through the front lobby and check with front desk.
Parts Deliver (if applicable)
Have the shipped parts been received? no
Can you confirm the parts numbers below have been received? n/a
If part numbers cannot be confirmed, can you provide the quantity of parts received? none
If parts have been received:
Where will the technician be able to locate them onsite? none
If parts have not yet arrived but have an ETA: None have been ordered, unknown origin of issue
Can the parts be placed near the equipment?
If not: Is there a designated area for parts?
Onsite Point of Contact
Will you be the onsite point of contact on the scheduled date? Yes
Best phone number for the technician to use: 9516988919
If "No" above: Please provide the name and number of the onsite point of contact:
Felisha Mejia, RVT
Hospital Manager
VCA California Oaks Animal Hospital 863
P: 951-698-8919
10-15 Mburris email sent to POC
10/15/2025jsells
spoke with Sam, and I gave her the WO# and told her a coordinator would call to schedule the visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02979456 | Labor | Open | 1 | $0.00 | Oct 22, 1:17 AM |
| WL-02979457 | Labor | Open | 1.5 | $165.00 | Oct 22, 1:17 AM |
| WL-02979458 | Travel | Open | 35 | $110.00 | Oct 22, 1:17 AM |
| WL-03000936 | Labor | Open | 1.25 | $137.50 | Nov 7, 10:48 PM |
| WL-03000937 | Travel | Open | 100 | $110.00 | Nov 7, 10:48 PM |
| WL-03000938 | Labor | Open | 2.75 | $0.00 | Nov 7, 10:48 PM |