12/11 MOwens Called Shea back and the inspection visit is rescheduled for Thurs. 12/18 around 1pm.
12.9 M. Bateman Placing in reschedule due to the facility being closed due to inclement weather. This will need to be rescheduled.
12/5 MOwens Shea called back and the visit is scheduled for Tues 12/9 from 2-5pm.
12/5 MOwens Called the location and spoke to Shea. I told her the annual inspection was due this month on the tagged equipment. She took my number and will call back to schedule the visit.
12/2 MOwens Sent an email to Alana asking if 12/9 in the afternoon would work to schedule the inspection visit.
🔧Work Performed
12-18-25 CTM - Performed Annual Inspection on all medical equipment located. Total of 46 pieces of equipment inspected . ALL PASS . Notified POC Alana Parton of findings and completion.
🔍Technician Findings
12-18-25 CTM - Perform Annual Inspection on all medical equipment located. Notify POC Alana Parton of findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
38 pieces
https://www.ebiotrack.com/inspection.php?iid=30704
📋
Outbound to +18045965320
Completed Dec 11, 2025
Called Shea back and the inspection visit is rescheduled for Thurs. 12/18 around 1pm.
📋
Inbound from +18045965320
Completed Dec 5, 2025
Shea called back and the visit is scheduled for Tues 12/9 from 2-5pm.
📋
Outbound to +18045316422
Completed Dec 5, 2025
Called the location and spoke to Shea. I told her the annual inspection was due this month on the tagged equipment. She took my number and will call back to schedule the visit.
📧
Email:Centerwell - Brook Road Richmond VA Annual Tagged Medical Equipment Inspection
Completed Dec 2, 2025
From: mowens@emsar.com
To: aparton1@centerwell.com
Alana
It is time again to complete the annual inspection on the tagged medical equipment at this location. I will have a tech working in Ashland VA next Tues. 12/9. Will it work to schedule your visit that afternoon?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsar
Work Order: WO-01309893
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - Brook Road
Address: 8191 Brook Road, Richmond, VA 23227
Manufacturer:
Model #:
Serial #:
Contact Name: Alana Parton
Contact Phone:
Contact Email: aparton1@centerwell.com
Due Date: 12/31/2025
Schedu
Timeline
📞
Case Linked Oct 16, 7:00 AM
Case Number:00535992
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 16, 8:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨10.0 business days
👷
▶
2
Status: Assigned Oct 29, 9:32 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Michael Harris
🚨25.0 business days
👷
Technician Assigned by Melissa OwensDec 2, 2:20 PM
Technician:Christopher Morning
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Dec 5, 11:00 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:37d 2h
⏳3.0 business days
🔄
Status: Reschedule by Matthew BatemanDec 9, 12:54 PM
From:Scheduled
To:Reschedule
Duration in Previous:4d 1h
⏱️
▶
2
3x Labor Added Dec 9, 4:09 PM
3x Labor Added → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:178
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 11, 11:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-18T18:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Christopher MorningDec 18, 9:51 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 22h
⏱️
2x Labor Added Dec 18, 9:56 AM
Type:Labor, Travel
Status:Open
Qty:3, 178
⏱️
Labor Added Dec 18, 12:20 PM
Type:Labor
Status:Open
Qty:2.5
✔️
Status: Completed by Christopher MorningDec 18, 12:29 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 38m
⏱️
▶
2
2x Labor Added Dec 18, 3:30 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:3h 1m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 22, 5:18 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249786
Bottlenecks
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business hours
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)