Primary Delay61.0 days stuck in "WO Correction Needed"
⏱️
Total Delay34.8 business days over SLA thresholds
📦
Parts Pending1 parts order(s) awaiting fulfillment
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
27.0d / 3.0d SLA
Closed
2.9d / 1.0d SLA
Billing Review
12.0d / 2.0d SLA
WO Correction Needed
61.0d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11.25.25 hshaw - moved WO to BR, overshipped. chat KFrickle to confirm qty of shipment
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00030606
Part 190-1499 gas spring
Quantity: 1
📧
Email: Your Order Has Been Fulfilled.
Completed Mar 13, 2026
To: firefighter_tucker@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01309898 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z01E3E70390035886,1Z01E3E70393257784]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact
📧
Email: Your Order Has Been Fulfilled.
Completed Nov 24, 2025
To: firefighter_tucker@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01309898 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z01E3E70390035886,1Z01E3E70393257784]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: firefighter_tucker@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309898Location: Cove Rural Fire Protection DistrictAddress: 60318 Leopard Drive Cove, OR 97824Device: Problem Description: Q-00030606
Part 190-1499 gas spring
Quantity: 1We are
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: firefighter_tucker@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309898Location: Cove Rural Fire Protection DistrictAddress: 60318 Leopard Drive Cove, OR 97824Device: Problem Description: Q-00030606
Part 190-1499 gas spring
Quantity: 1We are
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: firefighter_tucker@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309898Location: Cove Rural Fire Protection DistrictAddress: 60318 Leopard Drive Cove, OR 97824Device: Problem Description: Q-00030606
Part 190-1499 gas spring
Quantity: 1We are
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 30, 2025
To: firefighter_tucker@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309898Location: Cove Rural Fire Protection DistrictAddress: 60318 Leopard Drive Cove, OR 97824Device: Problem Description: Q-00030606
Part 190-1499 gas spring
Quantity: 1We are
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 23, 2025
To: firefighter_tucker@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309898Location: Cove Rural Fire Protection DistrictAddress: 60318 Leopard Drive Cove, OR 97824Device: Problem Description: Q-00030606
Part 190-1499 gas spring
Quantity: 1We are
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 16, 2025
To: firefighter_tucker@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309898Location: Cove Rural Fire Protection DistrictAddress: 60318 Leopard Drive Cove, OR 97824Device: Problem Description: Q-00030606
Part 190-1499 gas spring
Quantity: 1We are
Nov 25, 2025 11:21am
@Keith Fricke there was an over shipped, please review and confirm.
Timeline
📞
Case Linked Oct 15, 11:06 AM
Case Number:00535707
Subject:Critical - Cove Rural Fire Protection District (needs quote)
Status:Closed
📋
▶
2
Work Order Created Oct 16, 8:48 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Sherry Reich
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 16, 8:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5m
⚠️9.0 business days
📦
Parts Requested Oct 28, 11:32 AM
Order:00084296
Status:Closed
🔩
2x Parts Added Oct 28, 11:57 AM
Type:Parts, Expenses
Status:Open
Qty:1
🚨19.0 business days
🔩
▶
2
2x Parts Added Nov 24, 1:16 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Sean Weaver
From:Awaiting Parts
To:Closed
Duration in Previous:39d 5h
💵
Status: Billing Review by Hannah ShawNov 25, 11:20 AM
From:Closed
To:Billing Review
Duration in Previous:22h 3m
🚨12.0 business days
✏️
Status: WO Correction Needed by Diane PattonDec 13, 1:27 PM
From:Billing Review
To:WO Correction Needed
Duration in Previous:18d 2h
🚨60.9 business days
🏁
▶
2
Status: Closed Mar 13, 8:21 AM
Status: Closed → Parts Requested
📦
Parts Requested
Order:00092305
Status:Open
⏳1.0 business days
📄
▶
3
Status: Ready to Bill Mar 15, 9:22 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-256552
Bottlenecks
Awaiting Parts
Duration: 27.0 business days (threshold: 3.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Billing Review
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)