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WO-01309903 ↗ ServiceMax

ST JOSEPH MEDICAL PC - Fayeteville Site • Calibration • PSM

📍 NORTH MEDICAL LAB FAYETTEVILLE — 4000 MEDICAL CENTER DRIVE, FAYETTEVILLE NY, 13066

Oct 16, 2025 → Dec 1, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Dec 1)
✗ SLA Missed (31d late)
Dispatch 0.0d
Coordinators 35.0d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.0 days
Over SLA
Field Work
0.1 days
Created: Oct 16, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
33.0 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
33.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536016
eBiotrack - Automated New Inspection Created
Closed
Quarterly Calibration Service 3 pieces of equipment listed on ebt side https://www.ebiotrack.com/omnicor/inspection.php?iid=10263
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Lindstrand
Owner
Sherry Reich
Created
Oct 16, 2025
Work Orders from this Case (1)
WO-01309903 (current) Invoiced
Calibration • Darek Kirkpatrick
Created: Oct 16, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 33.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Chatter to Dylan regarding note below (inspection due March 2026)

12/1-DK- POC ERIC WASALL DOES NOT WANT EQUIPMENT SERVICED TODAY. EQUIPMENT WAS SERVICED 9/2025 THIS SHOULD BE SEMI-ANNUAL DUE IN MARCH 2026

10/22 KSmith -- Scheduled for 12/1 with Lisa

10/22 KSmith -- Sent email to schedule for 12/1

10/20 KSmith -- Sent email to schedule for 12/1

🔧 Work Performed
POC ERIC WASALL DOES NOT WANT EQUIPMENT SERVICED TODAY. EQUIPMENT WAS SERVICED 9/2025 THIS SHOULD BE SEMI-ANNUAL DUE IN MARCH 2026
🔍 Technician Findings
POC ERIC WASALL DOES NOT WANT EQUIPMENT SERVICED TODAY. EQUIPMENT WAS SERVICED 9/2025 THIS SHOULD BE SEMI-ANNUAL DUE IN MARCH 2026
⚠️ Problem Description
Quarterly Calibration Service 3 pieces of equipment listed on ebt side https://www.ebiotrack.com/omnicor/inspection.php?iid=10263

Timeline

📞
Case Linked Oct 16, 8:39 AM
Case Number: 00536016
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 16, 9:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
3.0 business days
👷
2 Technician Assigned Oct 20, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
3.0 business days
🗓️
2 Status: Scheduled Oct 22, 11:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T16:00:00.000+0000
🚨 26.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 26, 9:44 AM
Scheduled For: 2025-12-01T18:00:00.000+0000
4.0 business days
⏱️
2 2x Labor Added Dec 1, 1:28 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From: Scheduled
To: Tech On Site
Duration in Previous: 40d 3h
✔️
3 Status: Completed Dec 1, 1:59 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25
🏁
Status: Closed by Darek Kirkpatrick
From: Completed
To: Closed
Duration in Previous: 3m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 3, 3:05 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
3.0 business days
🧾
Invoice Created Dec 5, 2:38 PM
Invoice Number: SM-248105

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00536016
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Dec 1, 1:00 PM
Created
Oct 16, 9:08 AM
Invoice #
SM-248105

Work Details (5)

Name Type Status Qty Amount Date
WL-03022495 Labor Open 0.25 $0.00 Dec 1, 1:28 PM
WL-03022496 Travel Open 6 - Dec 1, 1:28 PM
WL-03022540 Labor Open 0.5 $0.00 Dec 1, 2:00 PM
WL-03022542 Labor Open 0.25 $0.00 Dec 1, 2:01 PM
WL-03022543 Travel Open 5 - Dec 1, 2:01 PM

Details