Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309935 ↗ ServiceMax

HIGI LLC • Removal • PC

📍 Martin's Pharmacy 6299 — 200 Rivendell Court, Winchester VA, 22603

Oct 16, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 4, 2025
⚠ 193 biz days overdue
Active: 206 biz days
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
206d
▶ Clock Running
Status: Logistics
Oct 16 → Aug 16, 2026
206 business days (counted)
Running total: 206 of ? biz days used
Created: Oct 16, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Aug 16 Logistics ▶ Running 206 206
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Oct 16, 2025 Due: Nov 4, 2025 (285 days overdue)
📅
207.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536106
Closed
Removal of SN KMY-120328650-429 higi will remove old unit and deliver replacement
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Oct 16, 2025
Work Orders from this Case (1)
WO-01309935 (current) Logistics
Removal
Created: Oct 16, 2025
On Track
Logistics • 303 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Removal of SN KMY-120328650-429 higi will remove old unit and deliver replacement
📄 Description
Merge KMY Kiosk

Timeline

📞
Case Linked Oct 16, 11:23 AM
Case Number: 00536106
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 16, 11:47 AM
Work Order Created → Status: Logistics
🚚
Status: Logistics by Leona Coonrod
From: Entered
To: Logistics
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00536106
Closed

ℹ️ Work Order Details

Status
Logistics
Priority
PC
Type
Removal
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 16, 11:47 AM
Invoice #
N/A

Details