How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 11/24/25
Installation Date: 11/25/2025
Additional Info or special requirements
Jacob Henson (off-site) cell 727-296-4950
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 12/4/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
Total Delay147.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
34.0d / 3.0d SLA
Production
11.3d / 2.0d SLA
Logistics
0.0d / 1.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Billing Review
82.4d / 2.0d SLA
Ready to Bill
15.2d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05122025 NFloyd - BOL added - Moved to RTB
1.27.26 hshaw - FU with JMurray
1.14.26 hshaw - missing BOL & 7 quality pictures, chat Nfloyd and JMurray
12/24/25 AJinerson - Called Jacob and confirmed we have tech scheduled for Weds. 1/14 with arrival between 10am-12pm.
Jacob confirmed and said tech can call him at this number if he has any questions.
(727) 296-4950
Construction crew will be onsite this day, Jacob may or may not be there.
Ready Date 1/7/2026 BA
11/5/25 lcoonrod
UPDATED CF-80559
Updates are in blue.
Installation Date: 1/14/2026
Grand Opening 1/22/2026
🔧Work Performed
Took packaging, box, and bolts of kiosk and removed from pallet to place in designated area. Plugged in and ran self test, kiosk operating properly. Contacted L2 support to deploy kiosk.
🔍Technician Findings
Kiosk already on floor still on pallet.
⚠️Problem Description
Special Instructions: Jacob Henson (off-site) cell 727-296-4950
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 1/22/2026 (updatd 11/5)
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 11/24/25
Installation Date: 1/14/2026 (updated 11/5)
Additional Info or special requirements
Jacob Henson (off-site) cell 727-296-4950
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 12/4/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Jan 14, 2026
The install is complete, and the kiosk is working as expected.
(ID 107614)
📋
Outbound to +17272964950
Completed Dec 24, 2025
12/24/25 AJinerson - Called Jacob and confirmed we have tech scheduled for Weds. 1/14 with arrival between 10am-12pm.
Jacob confirmed and said tech can call him at this number if he has any questions. Construction crew will be onsite this day, Jacob may or may not be there.