Work Order 360 View

12/19/25 CDempsey- placed order for replacement parts on wo 1311009. Will put this into Rescheduled status.

12/10/25 CDempsey- Kevin is trying to locate parts.

12/3/25 CDempsey- contacted Kevin again about this Past Scheduled wo.

12/2/25 CDempsey- contacted Kevin about this Past Scheduled wo. Requested status update asap.

11/17 KKelch called Jeff to schedule for 11/25 between 9 and 11 am. Customer confirmed. Call logged on WO-01310128

11/17 KKelch waiting for tracking to be added on WO-01311009 prior to scheduling. Sent chatter to SWeaver on parts order 00084091 to see why there was a delay

11/14 KKelch waiting for tracking to be added on WO-01311009 prior to scheduling

11/10 KKelch waiting for tracking to be added on WO-01311009 prior to scheduling

10/31 KKelch Jeff called me to see if there was still a delay on the shoulder straps, I confirmed that we have not received them at this time and he asked to hold off on the PMs and repairs until those come in. Call logged on WO-01310128

10/29/2025 LHill-called 618-663-8353 and spoke with Jeff Hamilton. He confirmed that 11/3 with tech arrival between 9-11. However, I advised parts are delivering tomorrow. He ask about the shoulder strap and i looked and it has not shipped out yet. He is wanting to know if he can install the shoulder strap himself when part arrives or if tech needs to do it. I advised I would check and call him back.

10/29/2025 LHill-tracked parts-Your shipment

1Z01E3E70392155396

Estimated delivery

Tomorrow, October 30 between 8:30 A.M. - 10:30 A.M. 

10/22 KKelch placed into R/S due to note below from SReich

10/22/25 SReich - Spoke with Jeff and he would like this PM scheduled with the repair on case 00537069.

10/21/25 NatoshaB. Updated address to 1411 Hickory per dispatch notes. WO/Inspection are still linked and a new location for the original (billing address) has been created separately.

10/21/25 SReich - Address for service should be 1411 Hickory St, Columbia MO 65201. This is a storage unit, POC will contact Curt to meet at the unit, Curt's # is 573.821.1204. Repair is also needed on two cots, case 00537069. Chattered account managers, tech, coord and sales regarding address change and requote, if needed.

10/20 KKelch called Jeff to schedule for 10/23 between 9 and 11 am. Customer confirmed. Located at Gateway Storage at 1411 Hickory St, Columbia, IL. One of the stretcher's has a bent struct, please quote out while you're on site.

10/17 KKelch called Jeff to schedule for 10/22 between 9 and 11 am. Left VM. 

10/17/2025 CRamen sent message to :⁠KaitlynKelch WO-01310128 EMS PMs due 11/18 in DFongola IL I believe is yours SE of Kevin/Blake

@Natosha Beierschmitt​ @Lauren Oberg​ @Ashley Perry​ @Kevin Cox​ @Kaitlyn Kelch​ 

Spoke to the customer, the service location is 1411 Hickory Street, Columbia MO 65201, located in a storage unit. He said he will have a representative at the unit to meet the tech (adding name and phone # to the WO). EMS - ok to change the address on the location (billing remains at the 6615 US Hwy 51 S, Dongola IL address)? Ashley, does this need to be requoted?

He also said that one cot has a shoulder strap that needs replaced and one strut is bent on another cot; I have created a separate case for the repairs, 00537069, will send to L2 as soon as I add equipment info.

Please let me know about the questions above. TY!!

@Kaitlyn Kelch​ @Craig Dempsey​ I saw the note that this WO-01311009 | Work Order | Salesforce needs to be closed out but are we still waiting on parts for this one?