Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310135 ↗ ServiceMax

Genesis Community Health • Inspection • PSM

📍 Genesis Community Health - Boynton Beach Dental — 2623 S. Seacrest Blvd., Ste. 112, Boynton Beach FL, 33435

Oct 17, 2025 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (104 biz days late)
Active: 115 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Nov 4, 2025
12 business days (counted)
Running total: 12 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Nov 4 → Dec 15, 2025
26 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 38 of ? biz days used
62d
▶ Clock Running
Status: On Hold
Dec 15 → Mar 17, 2026
62 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 100 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 17 → Apr 6, 2026
14 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 115 of ? biz days used
Created: Oct 17, 2025 Completed: Apr 7, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Nov 4 Ready for Scheduling ▶ Running 12 12
Nov 4 → Dec 15 Assigned ▶ Running 26 38
Dec 15 → Dec 15 Entered ▶ Running 0 38
Dec 15 → Mar 17 On Hold ▶ Running 62 100
Mar 17 → Mar 17 Ready for Scheduling ▶ Running 0 100
Mar 17 → Mar 17 Assigned ▶ Running 0 100
Mar 17 → Apr 6 Scheduled ▶ Running 14 114
Apr 6 → Apr 7 Tech On Site ▶ Running 1 115
Dispatch 0.0d
Holding 62.5d (excluded)
Coordinators 53.7d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
62.5 days
Coordinators
53.7 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Oct 17, 2025 Due: Dec 31, 2025 Completed: Apr 6, 2026 (95 days late)
📅
115.0 days Total Age
⏱️
62.5d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
50.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00536344
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 30 pcs https://www.ebiotrack.com/inspection.php?iid=30723
Priority
Standard
Origin
Email
Reason
New Case
Contact
Corene Edwards
Owner
Jessica Sells
Created
Oct 17, 2025
Work Orders from this Case (1)
WO-01310135 (current) Invoiced
Inspection • Elkin Barahona
Created: Oct 17, 2025 • Closed: Apr 6, 2026
Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 62.5 days stuck in "On Hold"
⏱️
Total Delay 50.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
26.5d / 0.5d SLA
On Hold
62.5d
Scheduled
14.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/18/26 AJinerson - Email logged on WO-01310135. Per Corene please start with Boynton Beach Office first.


3/17/26 AJinerson - Email logged on WO-01310135. Sent email back to POC Corene confirming we have tech scheduled for both inspections on Monday, 4/6 with eta starting between 9am-11am to first site, asking if she has preference for which site tech starts at.


3/17/26 AJinerson - Email logged on WO-01310135. Received email back from POC Corene confirming tech visit for Monday, 4/6 for both inspections.

WO-01310135 - Genesis Community Health - Boynton Beach Dental

WO-01359818 - Genesis Community Health - Boca Raton Dental


3/16/26 AJinerson - Email logged on WO-01310135. Sent email back to Corene offering tech visit on week of 4/6 - 4/10 asking if there is a date that works best for both locations that week.


3/16/26 AJinerson - Email logged on WO-01310135. Received email from Corene Edwards stating they are ready to proceed with scheduling their below annual inspection services:


Genesis Community Health - Boynton Beach Dental (WO-01310135)

2623 S Seacrest Blvd Ste112

Boynton Beach, Fl 33435

***Monday or Tuesday only


Genesis Community Health - Boca Raton Dental (No WO, requested new one from Dispatch)

181 Crawford Blvd

Boca Raton, Fl 33432

*** Monday-Wednesday only


12/15/25 AJinerson - Clearing tech name and escalating to ASM due to customer non-responsive.


12/12/25 AJinerson - Sent follow up email to POC Corene offering to schedule during the below dates, asking which date works best for them:

Monday, 12/22

Wednesday, 12/24

Friday, 12/26

Monday, 12/29

Tuesday, 12/30

Wednesday, 12/31


12/9/25 AJinerson - Sent follow up email to POC Corene offering below dates to schedule:

Monday, 12/22

Wednesday, 12/24

Friday, 12/26

Monday, 12/29

Tuesday, 12/30

Wednesday, 12/31


12/9/25 AJinerson - called site to follow up and see if Corene is back in office to schedule tech visit. Prompt 6 for office manager and received notice that "VM disabled".


12/5/25 AJinerson - Received email response from Corene that she will be out of office until 12/9. Will follow up to schedule again once she's back in office.

12/4/25 AJinerson - Sent an email to POC Corene offering tech visit for below dates:

Friday, 12/12 

Wednesday, 12/17

Monday, 12/22

Friday, 12/26

Monday, 12/29


11/4/25 AJinerson - Called and spoke with staff who informed me that Corene is busy but took my name/number to call back. 

🔧 Work Performed
04/06/2026 EBar. I have conducted this annual biomedical service for all equipment. Units that were not found, those were archived. New units were added to EBT System.
🔍 Technician Findings
04/06/2026 EBar. Annual Biomedical equipment inspection. New units must be added to EBT Inventory.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 30 pcs https://www.ebiotrack.com/inspection.php?iid=30723

Timeline

📞
Case Linked Oct 17, 7:02 AM
Case Number: 00536344
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 17, 11:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
2 Technician Assigned Nov 4, 3:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 4h
🚨 27.0 business days
🆕
Status: Entered by Abby Jinerson Dec 15, 2:53 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 40d 23h, 0m
🚨 63.0 business days
📅
3 Status: Ready for Scheduling Mar 17, 5:47 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Elkin Barahona
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-06T13:00:00.000+0000
🚨 14.8 business days
🔧
Status: Tech On Site by Elkin Barahona Apr 6, 9:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 15h
⏱️
3 5x Labor Added Apr 6, 8:41 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Elkin Barahona
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 11h 36m, 0m
🏁
Status: Closed by Elkin Barahona
From: Tech Off Site
To: Closed
Duration in Previous: 0m
📄
2 Status: Ready to Bill Apr 7, 2:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
4.0 business days
🧾
Invoice Created Apr 10, 11:10 PM
Invoice Number: SM-258592

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 26.5 business days (threshold: 4.0 business hours)
Exceeded by 26.0 business days
Scheduled
Duration: 14.3 business days (threshold: 2.0 business days)
Exceeded by 12.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

📞
Case 00536344
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Elkin Barahona
Scheduled
Apr 6, 9:00 AM
Created
Oct 17, 11:19 AM
Invoice #
SM-258592

Work Details (5)

Name Type Status Qty Amount Date
WL-03175217 Labor Open 1.3666666666667 $0.00 Apr 6, 8:41 PM
WL-03175218 Labor Open 3 $1,495.00 Apr 6, 8:41 PM
WL-03175219 Labor Open 0.5 $0.00 Apr 6, 8:41 PM
WL-03175220 Travel Open 50 - Apr 6, 8:41 PM
WL-03175221 Travel Open 25 - Apr 6, 8:41 PM

Details