Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310187 ↗ ServiceMax

HEMATOLOGY ONCOLOGY • Part Order • P3

📍 HEMATOLOGY ONCOLOGY @ BRITTONFIELD — 5008 BRITTONFIELD PARKWAY, EAST SYRACUSE NY, 13210

Oct 17, 2025 → Feb 17, 2026

✅ Completed
P3 3 business days from creation
Target: Oct 22, 2025
🕐 Clock stopped: Invoiced (Feb 17)
⏸ 123d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 87.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
87.7 days
Over SLA
Billing
0.0 days
Created: Oct 17, 2025 Due: Oct 22, 2025 Completed: Feb 17, 2026 (117 days late)
📅
87.7 days Total Age
⏱️
87.7d in Awaiting Parts Longest Stage
🔄
5 transitions Status Changes
⚠️
86.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536330
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030651 Follow-up to WO-01296925 Model: B BRAUN - VISTA 637-102 Notes: Failed inspection. Unit has a dead battery. Follow-up required to replace battery. NEW BATTERY NEEDS TO BE ORDERED AND CAN BE SHIPPED TO SITE. NO QUOTE NEEDED TO REPAIR. part number 34502556 OEM only.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Davison
Owner
Shelby Robinson
Created
Oct 17, 2025
Work Orders from this Case (1)
WO-01310187 (current) Invoiced
Part Order • Customer Part Sale
Created: Oct 17, 2025 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 87.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 86.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
87.7d / 3.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00030651 Follow-up to WO-01296925 Model: B BRAUN - VISTA 637-102 Notes: Failed inspection. Unit has a dead battery. Follow-up required to replace battery. NEW BATTERY NEEDS TO BE ORDERED AND CAN BE SHIPPED TO SITE. NO QUOTE NEEDED TO REPAIR. part number 34502556 OEM only. https://www.ebiotrack.com/omnicor/workorder.php?wo=6997

Timeline

📞
Case Linked Oct 17, 6:36 AM
Case Number: 00536330
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
📋
▶
4 Work Order Created Oct 17, 2:03 PM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Shelby Robinson
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00083760
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
🚨 88.0 business days
🔩
▶
2 2x Parts Added Feb 17, 5:25 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Keith Fricke
From: Awaiting Parts
To: Closed
Duration in Previous: 123d 4h
⏳ 3.8 business days
📄
▶
3 Status: Ready to Bill Feb 20, 11:52 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-254586

Bottlenecks

Awaiting Parts
Duration: 87.7 business days (threshold: 3.0 business days)
Exceeded by 84.7 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00536330
Closed
📦
Parts Order 00083760
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Part Order
Branch
N/A
Technician
Customer Part Sale
Scheduled
N/A
Created
Oct 17, 2:03 PM
Invoice #
SM-254586

Work Details (2)

Name Type Status Qty Amount Date
WL-03109151 Parts Open 1 $81.40 Feb 17, 5:25 PM
WL-03109152 Expenses Open 1 $31.42 Feb 17, 5:25 PM

Details