eBiotrack - New Work Order Request - Inspection Repair
Closed
Oak Street Health - Cobbs Creek, PA
Site: Oak Street Health - Cobbs Creek, PA
Customer: Oak Street Health
Customer #: 256
6232 Market St, Philadelphia, PA 19139
Inspection #: 28876
Asset ID: 202109021196
Model: Welch Allyn - ProBP 3400
Notes: Fails self-test. Will not power on. Follow-up required. Recommend remove from service.
10/29-rs; No hotswaps available , flipping to VT-Depot and requesting box and RL be sent
🔧Work Performed
12 x 10 x 6" Corrugated Box
Shipment Tracking Number: 1Z01E3E70291002438
RMA Tracking Number: 1Z01E3E79099675069
🔍Technician Findings
sent boxes and Return Label sent to site
⚠️Problem Description
Notes: Fails self-test. Will not power on.
Welch Allyn - ProBP 3400
Asset ID: 202109021196
https://www.ebiotrack.com/workorder.php?wo=69045
📄Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm
Welch Allyn - Oak Street Health Consigned Inventory
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 9, 2026
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 2, 2026
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 26, 2026
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 19, 2026
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 12, 2026
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 5, 2026
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 29, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 22, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 15, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 8, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 1, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 24, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 17, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 10, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 3, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310240 Location: Oak Street Health - Cobbs Creek, PA Address: 6232 Market St, Philadelphia, PA 19139 Device: Notes: Fails self-test. Will
To: rayna-cheri.smith@oakstreethealth.com; kalaya.bennett@oakstreethealth.com; celeste.tucker@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79099675069.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01310240
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the proce
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 27, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310240Location: Oak Street Health - Cobbs Creek, PAAddress: 6232 Market St, Philadelphia, PA 19139Device: Problem Description: Oak Street Health - Cobbs Creek, PA
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 20, 2025
To: rayna-cheri.smith@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310240Location: Oak Street Health - Cobbs Creek, PAAddress: 6232 Market St, Philadelphia, PA 19139Device: Problem Description: Oak Street Health - Cobbs Creek, PA
Site:
Timeline
📞
Case Linked Oct 17, 11:31 AM
Case Number:00536442
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⏳2.0 business days
📋
▶
3
Work Order Created Oct 20, 8:15 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00083814
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:1m
⚠️9.0 business days
📦
▶
3
Parts Requested Oct 30, 12:32 PM
Parts Requested → 2x Parts Added → Status: On Hold