Stair chair - 1902010000146 - Back of chair where patient sits has a large crack on the bottom. (130602)
Parts needed
1ea Plastic Seat 6250-001-115,
1ea 6250-001-099,
5ea 0025-172-000
11/12/25 RCook- Updated due date based on parts. Removed delay code.
11/12 Ksmith -- Scheduled for 11/18 with Dexter
11/07/2025 KeithC - Part came in set pick ticket in warehouse.
10/29/2025 AGreene - placed GP IT and saved pick ticket in MM SP. Added part(s) to bulk EMS Stryker part order request.
10/28 KWeiss, No quote needed. Changed w/o to L2 Screening and ordered parts.
10/24 KSmith -- Scheduled for Tuesday with Dexter
🔧Work Performed
The plastic backrest was broken
No damage found on the plastic seat, it is good no need to be replaced
Wrong parts were sent, so repair was not completed
Unit need a plastic backrest and 11 rivets to complete the repair
11/18/25 Removed and replaced plastic backrest, rivets and rear wheels
Functional tests were performed unit is operating correctly.
🔍Technician Findings
Broken plastic backrest
Plastic seat is good, no damage
11/18/25 Worn rear wheels, not rolling properly
⚠️Problem Description
Stair chair - 1902010000146 - Back of chair where patient sits has a large crack on the bottom. (130602)
Parts needed
1ea Plastic Seat 6250-001-115,
1ea 6250-001-099,
5ea 0025-172-000 https://www.ebiotrack.com/workorder.php?wo=69064
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Re: JCMC EMS HQ Station #5 -- EMS Repairs -- WO-01310322
Body:
Good Morning Dexter,
The parts for this repair have shipped and are scheduled to arrive on Monday.
Curtis will be onsite on Tuesday morning to repair the unit for you.
Stair chair - 1902010000146 - Back of chair where patient sits has a large crack on the bottom. (130602)
JCMC EMS HQ Station #5, 415 Montgomery Street
Parts Shipped:
Backrest and hardware
BEST
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: JCMC EMS HQ Station #5 -- EMS Repairs -- WO-01310322
Body:
Good Morning Dexter,
The parts for the below repair have shipped and are scheduled to arrive on Monday.
Curtis can be onsite on Tuesday to repair the unit.
Stair chair - 1902010000146 - Back of chair where patient sits has a large crack on the bottom. (130602)
Parts needed
1ea Plastic Seat 6250-001-115,
1ea 6250-001-099,
5ea 0025-172-000
BEST REGARDS,
KOURTNEY S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 20, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310322Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6252 Stair-PRO 1902010000146Problem Description: Stair chair - 1902010000146 - Back
📅
WO-01310322 - Repair - 6252 Stair-PRO - Jersey City - JCMC EMS HQ Station #5
Nov 18, 2025 9:00am – 10:00am
Work Order: WO-01310322
Account: ROBERT WOOD JOHNSON BARNABAS HEALTH
Customer Case Number:
Location: JCMC EMS HQ Station #5
Address: 415 Montgomery Street, Jersey City, NJ 07302
Manufacturer: Stryker Medical EMS
Model #: 6252 Stair-PRO
Serial #: 1902010000146
Contact Name: Dexter Britton
Contact Ph
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IMG_6003
Oct 28, 2025
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IMG_6004
Oct 28, 2025
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IMG_6229
Nov 18, 2025
Timeline
📞
Case Linked Oct 17, 2:44 PM
Case Number:00536544
Subject:EMS: L2 Review * No quote needed per contract
Status:Closed
⏳2.0 business days
📋
▶
4
Work Order Created Oct 20, 12:11 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00083835
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
⏳3.0 business days
📅
Status: Ready for Scheduling by Amy GreeneOct 22, 1:34 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2d 1h
👷
▶
2
Technician Assigned Oct 23, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 35m
💵
Expenses Added Oct 23, 4:15 PM
Type:Expenses
Status:Open
Qty:1
📅
▶
2
Dispatch Scheduled Oct 24, 9:30 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:1d 0h
⏳3.0 business days
⏱️
3x Labor Added Oct 28, 4:57 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 0.5, 12
✔️
Status: Completed by Curtis AllenOct 28, 5:03 PM
From:Scheduled, Completed
To:Completed, Incomplete
Duration in Previous:4d 7h, 0m
🔍
▶
3
Status: L2 Screening Oct 28, 9:29 PM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00084352
Status:Closed
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
🚨10.3 business days
🔩
▶
2
3x Parts Added Nov 11, 1:59 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:13d 17h
🗓️
▶
2
Status: Scheduled Nov 12, 8:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-18T14:00:00.000+0000
⚠️5.0 business days
🔩
▶
2
Parts Added Nov 18, 4:37 PM
Parts Added → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.75, 1.5, 12
⏱️
▶
2
2x Labor Added Nov 18, 5:19 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Curtis Allen
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 8h, 0m
⏳2.8 business days
📄
▶
3
Status: Ready to Bill Nov 20, 2:03 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️5.0 business days
🧾
Invoice Created Nov 26, 9:19 AM
Invoice Number:SM-247082
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)