Oak Street Health - 48 Hour - 106095: New Work Order Assigned
Closed
Work Order #106095
Work Order Description:
We have 2 scales that need your attention
SN: 5000095062 - is missing a spring in the battery compartment, therefore we are unable to replace the battery and use it.
SN 5000086667 - is missing the door to the cover to the battery compartment.
Please advise on next steps.
1/5/2026 CRamen left a vm for a returned call to schedule for Thursday 1/8/2026 with tech arrival between 11-1
1/5/2026 CRamen parts delivered 12/30/2025
12/18/2025 Sramen - pushed out due date for parts. Removed delay code.
12/18/25 RJB -- Sent email to Judy asking if the part was located.
12/17/25 RJB -- The parts order 00083849 was not located by the staff. I plan to send a follow up email to the customer on 12/18 to see if the part could be located, otherwise, I will mark it for follow up and say we need to reorder that part.
12/13/2025 CRamen Logged email scheduling Wednesday 12/17/2025 with an arrival window between 10-12
🔧Work Performed
Assembled and tested scale. Added to EBT.
Worked with staff to search for the part from parts order: 00083849. It could not be located. Will follow up with staff on 12/18 to see if it was located, otherwise, I will close it and mark it for follow up. And request that the part from that parts order be reordered.
1/8/26: replaced scale battery door verified function.
🔍Technician Findings
New scale onsite. There is no battery door for the other scale, however, even though the tracking shows that it was delivered.
⚠️Problem Description
Install new scale and add to EBT Inventory also battery cover on SN 5000086667
Work Order #106095
Work Order Description:
We have 2 scales that need your attention
SN: 5000095062 - is missing a spring in the battery compartment, therefore we are unable to replace the battery and use it.
SN 5000086667 - is missing the door to the cover to the battery compartment.
Please advise on next steps. https://www.ebiotrack.com/workorder.php?wo=69078
📋
Outbound to +17086575056
Completed Jan 5, 2026
1/5/2026 CRamen left a vm for a returned call to schedule for Thursday 1/8/2026 with tech arrival between 11-1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310389Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Install new scale and add to EBT Inventory also batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310389Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Install new scale and add to EBT Inventory also batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310389Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Install new scale and add to EBT Inventory also batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310389Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Install new scale and add to EBT Inventory also batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310389Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Install new scale and add to EBT Inventory also batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310389Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Install new scale and add to EBT Inventory also batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310389Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Install new scale and add to EBT Inventory also batte
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310389Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Install new scale and add to EBT Inventory also batte
📅
WO-01310389 - Virtual Tech - Field Repair - Chicago - Oak Street Health - Bronzeville
Jan 8, 2026 12:30pm – 2:30pm
Work Order: WO-01310389
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Bronzeville
Address: 4318 S State St, Chicago, IL 60609
Manufacturer:
Model #:
Serial #:
Contact Name: Judith De La Rosa
Contact Phone: 7086575056
Contact Email: judith.delarosa@oakstreethealth
Timeline
📞
Case Linked Oct 20, 1:14 PM
Case Number:00536822
Subject:Oak Street Health - 48 Hour - 106095: New Work Order Assigned
Status:Closed
📋
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3
Work Order Created Oct 20, 3:18 PM
Work Order Created → Parts Requested → Status: Awaiting Parts