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WO-01310412 ↗ ServiceMax

CABARRUS COUNTY EMS • Repair • P7

📍 Cabarrus County EMS — 793 Cabarrus Ave West, Concord NC, 28027

Oct 20, 2025 → Dec 11, 2025

✅ Completed
P7 7 business days from creation
Target: Oct 29, 2025
🕐 Clock stopped: Completed (Dec 12)
⏸ 29d excluded (parts wait + holding)
✗ SLA Missed (14d late)
Dispatch 0.4d
Material Management 21.2d
Coordinators 21.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.4 days
Material Management
21.2 days
Over SLA
Coordinators
21.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 20, 2025 Due: Dec 10, 2025 Completed: Dec 12, 2025 (1 days late)
📅
38.7 days Total Age
⏱️
21.2d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
33.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00535955
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030627 Cabarrus County EMS Site: Cabarrus County EMS Customer: CABARRUS COUNTY EMS Customer #: 2861340 793 Cabarrus Ave West Concord, NC 28027 Inspection #: 29853 Asset ID: 13284021 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Out of range. Follow-up required. Back panel cracked- 2390551x1
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jonathan Maulden
Owner
Jessica Sells
Created
Oct 15, 2025
Work Orders from this Case (1)
WO-01310412 (current) Invoiced
Repair • Todd Fogiel
Created: Oct 20, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 21.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 33.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.4d / 1.0d SLA
Awaiting Parts
21.2d / 3.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Reschedule
8.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 LHill-rec'd email from Jonathan-yes.


See logged email.


12/9 MOwens Sent email to Jonathan asking to schedule the repair visit for Thurs. 12/11.

12/4/2025 Sramen - WO 1310432 was changed to a parts order so we can schedule 1310426 & 1310412. Updated due date to P3 from today.

12/3/2025 Sramen - pushed due date a little while waiting on update on other WOs. Also instructed ASC to reach out to the customer to verify they want to wait.


11/26/2025 WO 1310432 is in incomplete status. Need to do WO 1310412, 1310426 & 1310432 together.

11/26/25 RBerry- LM with Jonathan Maulden to reschedule. Per tech notes equipment was not available when onsite. 


11/21 MOwens Jonathan replied back that next Monday or Tuesday works for the visit. Replied back scheduling for Tues. 11/25.

11/19/25 RCook- Updated due date based on parts.


11/17/2025 LHill-tracked parts. Awaiting on parts for WO-01310432, WO-01310431, WO-01310429, WO-01310428, WO-01310426, WO-01310414, WO-01310412, and WO-01310410.



🔧 Work Performed
New component installed Unit cycle tested
🔍 Technician Findings
Unit located Seat panels installed broken
⚠️ Problem Description
Q-00030627 Cabarrus County EMS Site: Cabarrus County EMS Customer: CABARRUS COUNTY EMS Customer #: 2861340 793 Cabarrus Ave West Concord, NC 28027 Inspection #: 29853 Asset ID: 13284021 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Out of range. Follow-up required. Back panel cracked- 2390551x1 https://www.ebiotrack.com/workorder.php?wo=69088
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Oct 15, 8:24 PM
Case Number: 00535955
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⏳ 3.4 business days
📋
▶
2 Work Order Created Oct 20, 4:25 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 20, 7:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 55m
🚨 21.6 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 18, 8:03 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 29d 1h
👷
▶
2 Status: Assigned Nov 19, 10:16 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Rozier Cole
🔩
2x Parts Added Nov 19, 10:51 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Nov 24, 8:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-25T15:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Rozier Cole Nov 25, 11:41 PM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 14h
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Dec 5, 9:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Reschedule
To: Assigned
Duration in Previous: 9d 10h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 9, 3:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-11T18:45:00.000+0000
⏳ 3.0 business days
✔️
Status: Completed by Todd Fogiel Dec 11, 9:02 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 5h
⏱️
▶
2 Labor Added Dec 11, 9:13 PM
Labor Added → Status: Closed
🏁
Status: Closed by Todd Fogiel
From: Completed
To: Closed
Duration in Previous: 13m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Dec 16, 11:11 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 15.0 business days
🧾
Invoice Created Jan 5, 9:39 AM
Invoice Number: SM-249170

Bottlenecks

Awaiting Parts
Duration: 21.2 business days (threshold: 3.0 business days)
Exceeded by 18.2 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535955
Closed
📦
Parts Order 00083877
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Todd Fogiel
Scheduled
Dec 11, 1:45 PM
Created
Oct 20, 4:25 PM
Invoice #
SM-249170

Work Details (3)

Name Type Status Qty Amount Date
WL-03012926 Parts Open 1 $117.00 Nov 19, 10:51 AM
WL-03012927 Expenses Open 1 $0.00 Nov 19, 10:51 AM
WL-03035143 Labor Open 0.75 $97.50 Dec 11, 9:13 PM

Details