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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310452 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 VA Medical Center Pittsburgh — 7180 Highland Dr, Pittsburgh PA, 15206

Oct 21, 2025 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (174 biz days early)
Active: 90 biz days
Paused: 32 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Oct 21 → Oct 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Oct 22 → Dec 10, 2025
32 business days (not counted)
75d
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Mar 31, 2026
75 business days (counted)
Running total: 76 of ? biz days used
14d
▶ Clock Running
Status: On Hold
Mar 31 → Apr 20, 2026
14 business days (counted)
Running total: 90 of ? biz days used
Created: Oct 21, 2025 Canceled: Apr 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 22 Created ▶ Running 1 1
Oct 22 → Dec 10 Ready for Release ⏸ Paused 32 —
Dec 10 → Mar 31 Ready for Scheduling ▶ Running 75 76
Mar 31 → Apr 20 On Hold ▶ Running 14 90
Dispatch 2.0d
Holding 48.0d (excluded)
Coordinators 75.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
48.0 days
Coordinators
75.2 days
Over SLA
Created: Oct 21, 2025 Due: Dec 31, 2026 Completed: Apr 20, 2026 (255 days early)
📅
123.0 days Total Age
⏱️
75.2d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
75.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537008
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling
Priority
High
Origin
Email
Reason
New Case
Contact
Danny Jackson
Owner
Kimberly Hardison
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01310452 (current) Canceled
FCO
Created: Oct 21, 2025
Behind Schedule - Needs Attention
Canceled • 298 days old
🚨
Primary Delay 75.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 75.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.0d
Ready for Scheduling
75.2d / 1.0d SLA
On Hold
15.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 RArnold - All devices have been ANR'ed. This Wo can be canceled

03/18/2026 MHamersley - this work order need to be cancelled as device is no longer in inventory


01/08/2026 MNewman - this should be closed by Fanfan. He was working on ANR

12/10/2025 MHamersley - per email from Danny Jackson, "we do not have that device here any longer. Our V60 fleet has been retired"; attached email to work order


10/22/2025 DMalloy -Reaching out to customer to confirm the status of the device with Serial Number 100006600. 

⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Oct 21, 7:29 AM
Case Number: 00537008
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 21, 8:30 AM
Work Order: WO-01310452
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Deon Malloy Oct 22, 11:17 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 2h
🚨 33.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 10, 5:04 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 49d 6h
🚨 75.9 business days
⏸️
Status: On Hold by Rebecca Arnold Mar 31, 11:47 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 110d 17h
🚨 15.0 business days
🚫
Status: Canceled by Mandy Newman Apr 20, 10:02 AM
From: On Hold
To: Canceled
Duration in Previous: 19d 22h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 75.2 business days (threshold: 1.0 business days)
Exceeded by 74.2 business days

🔗 Related Artifacts

📞
Case 00537008
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Oct 21, 8:30 AM
Invoice #
N/A

Details