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← WO Overview

WO-01310478 ↗ ServiceMax

NaphCare • Parts Sale • PSM

📍 BIBB CORRECTIONAL FACILITY — 565 Bibb Lane, Brent AL, 35034

Oct 21, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
⚠ 107 biz days overdue
Active: 115 biz days
Paused: 88 biz days
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 21 → Nov 6, 2025
12 business days (not counted)
40d
▶ Clock Running
Status: On Hold
Nov 6 → Jan 8, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 8 → Jan 15, 2026
5 business days (counted)
Running total: 45 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → May 5, 2026
76 business days (not counted)
30d
▶ Clock Running
Status: On Hold
May 5 → Jun 17, 2026
30 business days (counted)
Running total: 75 of ? biz days used
40d
▶ Clock Running
Status: Reschedule
Jun 17 → Aug 14, 2026
40 business days (counted)
Running total: 115 of ? biz days used
Created: Oct 21, 2025 Today
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 21 L2 Screening ▶ Running 0 0
Oct 21 → Oct 21 Assigned ▶ Running 0 0
Oct 21 → Oct 21 L2 Screening ▶ Running 0 0
Oct 21 → Nov 6 Awaiting Parts ⏸ Paused 12 —
Nov 6 → Jan 8 On Hold ▶ Running 40 40
Jan 8 → Jan 8 Reschedule ▶ Running 0 40
Jan 8 → Jan 8 On Hold ▶ Running 0 40
Jan 8 → Jan 15 Reschedule ▶ Running 5 45
Jan 15 → May 5 Awaiting Parts ⏸ Paused 76 —
May 5 → Jun 17 On Hold ▶ Running 30 75
Jun 17 → Aug 14 Reschedule ▶ Running 40 115
Dispatch 0.0d
Material Management 89.6d
Holding 71.2d (excluded)
Coordinators 6.0d
⚠ Overdue
Dispatch
0.0 days
Material Management
89.6 days
Over SLA
Holding (excluded from total)
71.2 days
Coordinators
6.0 days
Over SLA
Created: Oct 21, 2025 Due: Nov 21, 2025 (266 days overdue)
📅
203.8 days Total Age
⏱️
76.6d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
87.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532621
L2 review
Closed
Q-00030526 Asset ID 13265715 Will not power on. Follow-up required. 10/2 DI: Device will not power on / battery will not hold charge - Please quote/order/drop ship new battery (attached photo of battery UDI label to inspection) Part needed QTY 1 PN 1082662
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tyran Perkins
Owner
Jessica Sells
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01310478 (current) Reschedule
Parts Sale • Customer Part Sale
Created: Oct 21, 2025
Behind Schedule - Needs Attention
Reschedule • 296 days old
🚨
Primary Delay 76.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 87.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
89.6d / 3.0d SLA
On Hold
71.2d
Reschedule
6.0d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Q-00030526 Asset ID 13265715 Will not power on. Follow-up required. 10/2 DI: Device will not power on / battery will not hold charge - Please quote/order/drop ship new battery (attached photo of battery UDI label to inspection) Part needed QTY 1 PN 1082662

Timeline

📞
Case Linked Oct 2, 7:44 PM
Case Number: 00532621
Subject: L2 review
Status: Closed
🚨 12.5 business days
📋
▶
5 Work Order Created Oct 21, 9:38 AM
Work Order Created → Status: L2 Screening → Technician Assigned → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From: Entered, L2 Screening, Assigned
To: L2 Screening, Assigned
Duration in Previous: 2m, 0m
👷
Technician Assigned by Jessica Sells
Technician: a0hVU000000iHDFYA2, Customer Part Sale
📦
Parts Requested
Order: 00083891
Status: Canceled
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 0m
🚨 13.0 business days
⏸️
Status: On Hold by Fabiola Moreno Nov 6, 3:39 PM
From: Awaiting Parts
To: On Hold
Duration in Previous: 16d 6h
🚨 41.0 business days
🔄
▶
2 Status: Reschedule Jan 8, 10:16 AM
Status: Reschedule → Status: On Hold
⏸️
Status: On Hold by Mark Joseph
From: Reschedule
To: On Hold
Duration in Previous: 1m
🔄
Status: Reschedule by Mark Joseph Jan 8, 10:36 AM
From: On Hold
To: Reschedule
Duration in Previous: 18m
⚠️ 6.0 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Jan 15, 1:56 PM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 7d 3h
🚨 77.0 business days
⏸️
Status: On Hold by Mark Joseph May 5, 2:23 PM
From: Awaiting Parts
To: On Hold
Duration in Previous: 109d 23h
🚨 31.0 business days
🔄
Status: Reschedule by Mark Joseph Jun 17, 3:52 PM
From: On Hold
To: Reschedule
Duration in Previous: 43d 1h

Bottlenecks

Awaiting Parts
Duration: 13.0 business days (threshold: 3.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Awaiting Parts
Duration: 76.6 business days (threshold: 3.0 business days)
Exceeded by 73.6 business days

🔗 Related Artifacts

📞
Case 00532621
Closed
📦
Parts Order 00083891
Canceled

ℹ️ Work Order Details

Status
Reschedule
Priority
PSM
Type
Parts Sale
Branch
Edge
Technician
Customer Part Sale
Scheduled
N/A
Created
Oct 21, 9:38 AM
Invoice #
N/A

Details