Detailed work order timeline, KPIs, and analysis
Sono Bello • Virtual Tech - Field Repair • P3
📍 SC-Charleston — 4105 Faber Place Drive, North Charleston SC, 29405
Oct 21, 2025 → Dec 23, 2025
12/19 MOwens Called and spoke to Courtney told her the tech is sick today and will not make it onsite. Rescheduled the visit for morning of 12/23. She said that will work for her.
12/16/25 RBerry- Spoke with Courtney Spell, scheduled for 12/19/25 with arrival time between 9-11AM. States parts will be in her office. Courtney Spell is the contact onsite on 12/19/25. Could not log call in RC logged call manually.
12/16/25 RBerry- Sent teams message to MBateman stating: Matthew Bateman WO-01310527- This WO is going to miss the SLA. I am going to try to schedule for 12/19. If site confirms I will move the inspection on that day. The other work scheduled for this week is in the complete opposite direction.
12/16/25 RBerry- Updated due date based on parts. Removed delay code.
12/12/2025jsells
UPS Exception Notification, Tracking Number 1ZE444250371005959
The status of your package has changed.
Exception Reason: The delivery address was incorrect, but the issue has been resolved. Your delivery has been rescheduled.
Exception Resolution: The address was corrected.
12/11/2025 SRobinson-Due date updated to match tracking. No ETA, delayed due the suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.1ZE444250371005959
12/10/2025jsells
Ship To Name: SC Charleston Ship To Address: 4105 Faber Place Drive Ship To City/State: North Charleston, SC 29405 Waybill (Tracking #): 1ZE444250371005959 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 09-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 015-10362-00 SERIAL #: DESCRIPTION: M9/M11 MEMBRANE SWITCH LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHTrequirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) parts N/A
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/23
Confirm arrival window (2–4 hrs): 10am-12pm
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 843-823-3200
(If the above answer is NO): Onsite POC Name & Number:
10/21/2025 LHill-rec'd TEAMS message from Shawn Rogers-
10/21/2025 LHill-sent TEAMS message to Shawn Rogers-
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02981588 | Labor | Open | 0.25 | $29.75 | Oct 23, 1:39 PM |
| WL-02981589 | Labor | Open | 1 | $119.00 | Oct 23, 1:39 PM |
| WL-02981590 | Travel | Open | 5.6 | - | Oct 23, 1:39 PM |
| WL-02981591 | Travel | Open | 111 | - | Oct 23, 1:39 PM |
| WL-02981808 | Labor | Open | 2.25 | $0.00 | Oct 23, 4:01 PM |
| WL-03038371 | Parts | Open | 1 | $186.30 | Dec 15, 5:36 PM |
| WL-03038372 | Expenses | Open | 1 | $21.55 | Dec 15, 5:36 PM |
| WL-03046094 | Travel | Open | 111 | - | Dec 23, 10:41 AM |
| WL-03046095 | Labor | Open | 2.25 | $267.75 | Dec 23, 10:44 AM |
| WL-03046116 | Labor | Open | 1.25 | $148.75 | Dec 23, 11:10 AM |