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← WO Overview

WO-01310677 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Lincoln Crossing, IL — 1401 Western Ave, Chicago Heights IL, 60411

Oct 22, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 26, 2025
✗ SLA Missed (24 biz days late)
Active: 67 biz days
Paused: 6 biz days
🕐 Clock stopped: Invoiced (Feb 10, 2026)
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 22 → Oct 30, 2025
6 business days (not counted)
67d
▶ Clock Running
Status: On Hold
Oct 30 → Feb 10, 2026
67 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Oct 22, 2025 Invoiced: Feb 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0
Oct 22 → Oct 30 Awaiting Parts ⏸ Paused 6 —
Oct 30 → Feb 10 On Hold ▶ Running 67 67
Feb 10 → Feb 10 Reschedule ▶ Running 0 67
Feb 10 → Feb 10 Assigned ▶ Running 0 67
Dispatch 0.0d
Material Management 7.0d
Holding 67.9d (excluded)
Coordinators 0.0d
Billing 11.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.0 days
Over SLA
Holding (excluded from total)
67.9 days
Coordinators
0.0 days
Billing
11.6 days
Over SLA
Created: Oct 22, 2025 Due: Dec 26, 2025 Completed: Feb 10, 2026 (45 days late)
📅
74.0 days Total Age
⏱️
67.9d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
15.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00537171
Follow up to WO-01292279
Closed
Follow up to WO-01292279 Inspection #: 28771 Asset ID: 6057709 Model: Welch Allyn - ProBP 3400 Notes: WILL NOT POWER ON. CRACKED FRONT CASE. WILL NEED A DEPOT REPAIR/HOT SWAP. Will not power on. Noticeable physical damage on device
Priority
Standard
Origin
Email
Reason
New Case
Contact
Raisha Reid-Harris
Owner
Virtual Tech
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01310677 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Oct 22, 2025 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 67.9 days stuck in "On Hold"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
7.0d / 3.0d SLA
On Hold
67.9d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


10/30-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 


10/29-rs; No hotswaps available , flipping to VT-Depot and requesting box and RL be sent

🔧 Work Performed
12 x 10 x 6" Corrugated Boxes Shipment Tracking Number: 1Z01E3E70292225044 - Delivered - 10/06/2025 Equipment to be returned for repair: Welch Allyn - ProBP 3400 Asset ID: 6057709 S/N: 100051702118 RMA Tracking Number: 1Z01E3E79098414306 - Shipper created a label, UPS has not received the package yet.
🔍 Technician Findings
sent boxes and Return Label sent to site
⚠️ Problem Description
Follow up to WO-01292279 - Inspection #: 28771 - Welch Allyn - ProBP 3400 Asset ID: 6057709 S/N: 100051702118 Notes: WILL NOT POWER ON. CRACKED FRONT CASE. WILL NEED A DEPOT REPAIR/HOT SWAP. Will not power on. Noticeable physical damage on device https://www.ebiotrack.com/workorder.php?wo=69134
📄 Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm Welch Allyn - Oak Street Health Consigned Inventory

Timeline

📞
Case Linked Oct 21, 1:20 PM
Case Number: 00537171
Subject: Follow up to WO-01292279
Status: Closed
📋
▶
3 Work Order Created Oct 22, 7:46 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083954
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 7.0 business days
📦
▶
3 Parts Requested Oct 30, 12:51 PM
Parts Requested → 2x Parts Added → Status: On Hold
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
⏸️
Status: On Hold by John Rolston
From: Awaiting Parts
To: On Hold
Duration in Previous: 8d 5h
🚨 68.0 business days
👷
▶
4 Technician Assigned Feb 10, 9:57 AM
Technician Assigned → Status: Reschedule → Labor Added → Status: Closed
🔄
Status: Reschedule by Ryan Schwochow
From: On Hold, Reschedule
To: Reschedule, Assigned
Duration in Previous: 102d 22h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 1:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
🧾
▶
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00537171
Closed
📦
Parts Order 00083954
Closed
📦
Parts Order 00084477
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Oct 22, 7:46 AM
Invoice #
SM-255246

Work Details (3)

Name Type Status Qty Amount Date
WL-02989941 Parts Open 1 $1.27 Oct 30, 12:51 PM
WL-02989942 Expenses Open 1 $33.58 Oct 30, 12:51 PM
WL-03098910 Labor Open 0.25 $30.64 Feb 10, 9:57 AM

Details