Detailed work order timeline, KPIs, and analysis
Belmont Village Hunters Creek • Repair • P7
📍 Belmont Village Hunters Creek — 7667 Woodway Drive,, Houston, TX, 77063
Oct 22, 2025 → Feb 9, 2026
2/3 KKelch called Jennifer to schedule for 2/9 between 12 and 2 pm. Customer confirmed.
2/3/26 RBerry- Updated due date based on parts.
2/2 KKelch waiting for tracking to update prior to scheduling
12/10/25 CDempsey- Escalated to Brad for status of parts order.
11/17 KHardison, Added Q-00030990 for parts.
11/7 KWeiss, Per tech notes, part will be installed by customer. Case being changed to part order being drop shipped. No follow up by tech.
10/31 KWeiss, Created case and sent to sales for quoting. P/N requested is a Linak number.
10/28/25 RCook- Spoke with Miguel/Executive director, scheduled for 10/29/25. Arrival time between 10AM-12Pm. States they have a hiring event on 10/29/25. He will set up for a nurse to be available to take him to the equipment. The nurse is Rosita. Technician will need to call 832-459-7724 when onsite. The lift is located in apartment 405
10/27 KKelch called Jennifer to schedule for 10/31 between 9 and 11 am. Left VM.
10/22 KKelch called Jennifer to schedule for 10/23 between 12 and 2 pm. Left VM.
10/22/25 SReich - Chattered Butler and Whalen for product/product family to enter the IP.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02989513 | Labor | Open | 1 | $130.00 | Oct 30, 9:17 AM |
| WL-02989514 | Labor | Open | 1 | $149.00 | Oct 30, 9:17 AM |
| WL-02989515 | Travel | Open | 38 | $0.00 | Oct 30, 9:17 AM |
| WL-03088412 | Parts | Open | 1 | $140.39 | Feb 2, 4:25 PM |
| WL-03088413 | Expenses | Open | 1 | $15.77 | Feb 2, 4:25 PM |
| WL-03098420 | Labor | Open | 1 | $130.00 | Feb 9, 7:34 PM |
| WL-03098421 | Labor | Open | 1 | $149.00 | Feb 9, 7:34 PM |
| WL-03098422 | Travel | Open | 20 | $0.00 | Feb 9, 7:34 PM |