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← WO Overview

WO-01310706 ↗ ServiceMax

CABARRUS COUNTY EMS • Repair • P7

📍 Cabarrus County EMS — 793 Cabarrus Ave West, Concord NC, 28027

Oct 22, 2025 → Nov 25, 2025

✅ Completed
P7 7 business days from creation
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Nov 26)
⏸ 7d excluded (parts wait + holding)
✗ SLA Missed (18d late)
Dispatch 0.0d
Material Management 6.0d
Coordinators 21.0d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
21.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Oct 22, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
25.5 days Total Age
⏱️
19.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
24.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535962
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030635 Cabarrus County EMS Site: Cabarrus County EMS Customer: CABARRUS COUNTY EMS Customer #: 2861340 793 Cabarrus Ave West Concord, NC 28027 Inspection #: 29853 Asset ID: 13284066 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Out of tolerance. Follow-up required. Seat panel broken Requires: 2390550 x1
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jonathan Maulden
Owner
Leona Coonrod
Created
Oct 15, 2025
Work Orders from this Case (1)
WO-01310706 (current) Invoiced
Repair • Rozier Cole
Created: Oct 22, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 19.0 days stuck in "Assigned"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
6.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
19.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21 MOwens Jonathan replied back that next Monday or Tuesday works for the visit. Replied back scheduling for Tues. 11/25.

11/19/25 RCook- Updated due date based on parts for WO-01310432. Parts shipping out today. Matching due dates.


11/13/25 RCook- updated due date based on parts. Awaiting on parts for WO-01310432, WO-01310431, WO-01310429, WO-01310428, WO-01310426, WO-01310414, WO-01310412, and WO-01310410


11/13/2025 LHill-called 704-920-2614 for Jonathan Maulden and advised we are still waiting on parts. Once those ship we will call to schedule.


11/13/2025 LHill-still waiting on parts for WO-01310432, WO-01310431, WO-01310429, WO-01310428, WO-01310426, WO-01310414.


11/3/25 RCook- Updated due date based on parts. Awaiting on parts for WO-01310432, WO-01310431, WO-01310429, WO-01310428, WO-01310426, WO-01310414, WO-01310412, and WO-01310410


11/3/2025 LHill-tracked parts-still not shipped yet.


10/29/25 RCook- Updated due date based on parts. We are still waiting on parts for 9 out of the 13WOs for this location.


10/29 MOwens Called and spoke to Jonathan and let him know that we are still waiting for parts to ship for 9 out of the 13 WOs for this location. I will call him when we are ready to schedule.

🔧 Work Performed
REPLACED GAS SPRING 1(2310139)
🔍 Technician Findings
FOUND UNIT NEEDING REPAIR - GAS SPRING FAILURE
⚠️ Problem Description
Q-00030635 Cabarrus County EMS Site: Cabarrus County EMS Customer: CABARRUS COUNTY EMS Customer #: 2861340 793 Cabarrus Ave West Concord, NC 28027 Inspection #: 29853 Asset ID: 13284066 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Out of tolerance. Follow-up required. Seat panel broken Requires: 2390550 x1 https://www.ebiotrack.com/workorder.php?wo=69140
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Oct 15, 8:40 PM
Case Number: 00535962
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⚠️ 5.4 business days
📋
4 Work Order Created Oct 22, 9:19 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00083964
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Amy Greene Oct 29, 9:30 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 7d 0h
👷
2 Technician Assigned Oct 29, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
🚨 13.0 business days
🔩
2x Parts Added Nov 14, 9:11 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
📅
2 Dispatch Scheduled Nov 24, 8:58 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 26d 0h
2.0 business days
🔧
Status: Tech On Site by Rozier Cole Nov 25, 4:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 7h
⏱️
2 Labor Added Nov 25, 11:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rozier Cole
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 21m, 0m
4.1 business days
📄
2 Status: Ready to Bill Dec 1, 4:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247891

Bottlenecks

Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00535962
Closed
📦
Parts Order 00083964
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Rozier Cole
Scheduled
Nov 25, 10:00 AM
Created
Oct 22, 9:19 AM
Invoice #
247891

Work Details (3)

Name Type Status Qty Amount Date
WL-03007204 Parts Open 1 $117.00 Nov 14, 9:11 AM
WL-03007205 Expenses Open 1 $15.17 Nov 14, 9:11 AM
WL-03020477 Labor Open 1 $130.00 Nov 25, 11:14 PM

Details