Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310714 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - East Pearland #21575 — 2907 East Broadway Street, Pearland TX, 77581

Oct 22, 2025 → Dec 11, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Tech Off Site (Dec 11)
✗ SLA Missed (41d late)
Dispatch 0.0d
Coordinators 38.2d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.2 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Oct 22, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
37.0 days Total Age
⏱️
34.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
37.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537332
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 33 pieces https://www.ebiotrack.com/inspection.php?iid=30779
Priority
High
Origin
Email
Reason
New Case
Contact
Todd Willimann
Owner
Leona Coonrod
Created
Oct 22, 2025
Work Orders from this Case (1)
WO-01310714 (current) Invoiced
Inspection • Arturo Diaz
Created: Oct 22, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 34.0 days stuck in "Scheduled"
⏱️
Total Delay 37.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
34.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27 KKelch called Todd to schedule for 12/11 between 9 and 11 am. Shay confirmed. 

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 33 pieces https://www.ebiotrack.com/inspection.php?iid=30779

Timeline

📞
Case Linked Oct 22, 7:00 AM
Case Number: 00537332
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 22, 9:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 22, 11:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 35m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 27, 10:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 34.0 business days
🔧
▶
2 Status: Tech On Site Dec 11, 10:05 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 50
⏱️
2x Labor Added Dec 11, 12:46 PM
Type: Labor
Status: Open
Qty: 3, 1
🚗
▶
3 Status: Tech Off Site Dec 11, 5:24 PM
Status: Tech Off Site → Status: Completed → Status: Closed
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.8 business days
📄
▶
3 Status: Ready to Bill Dec 16, 1:23 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249193

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00537332
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Dec 11, 10:00 AM
Created
Oct 22, 9:54 AM
Invoice #
SM-249193

Work Details (5)

Name Type Status Qty Amount Date
WL-03033916 Labor Open 1.5 $0.00 Dec 11, 10:07 AM
WL-03033917 Travel Open 50 - Dec 11, 10:07 AM
WL-03033918 Travel Open 50 - Dec 11, 10:07 AM
WL-03034155 Labor Open 3 $855.00 Dec 11, 12:46 PM
WL-03034156 Labor Open 1 $0.00 Dec 11, 12:46 PM

Details