12/9 MOwens Sent email to Chelsea asking to change the schedule date to 12/11 instead of 12/10 because of scheduling conflict with Midmark repair in Augusta. Chelsea replied back that 12/11 will work for rescheduling.
11/25/2025 LHill-Called (864) 913-4370 for Chelsea Westfield. She confirmed 12/10 with tech arrival between 9-11.
11/25/2025 LHill-chatter from Dylan-Please proceed with the inspection in December.
We would like to pull it forward a month.
11/25 MOwens Sent chatter to Dylan asking if inspection needs to be done next month since the last inspection was completed in Jan 2025
🔧Work Performed
12/11/25- EColon- Arrived on-site, checked in with POC. Inspected 86 items, failed 3 items, 9 items archived. Inspection complete
🔍Technician Findings
Annual Inspection
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
79 pieces
https://www.ebiotrack.com/inspection.php?iid=30780
From: cwestfield@centerwell.com
To: mowens@emsar.com
Cc: laura.hill@emsar.com
Melissa,
Thursday works well. I probably should tell you that we have a nurse on a stick that is not working properly. The BP machine is reading very high causing patient vitals to be higher than norm. Can Eric bring a new one with him or does it just need calibrating? Also, since we have added another provider to our office, we need another one anyway to have 4 in total. Can I order one through you?
📋
Outbound to +18649134370
Completed Nov 25, 2025
11/25/2025 LHill-Called (864) 913-4370 for Chelsea Westfield. She confirmed 12/10 with tech arrival between 9-11.
Nov 25, 2025 10:14am
@Dylan Nakoff the last inspection was completed back in Jan. Does it need to be done next month?
Work Order: WO-01310716
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell- Spartanburg
Address: 1855 East Main Street, Spartanburg, SC 29307
Manufacturer:
Model #:
Serial #:
Contact Name: Chelsea Westfield
Contact Phone: 8649134370
Contact Email: cwestfield@centerwell.com
D
Timeline
📞
Case Linked Oct 22, 7:00 AM
Case Number:00537333
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 22, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Oct 27, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 1h
🚨22.0 business days
🗓️
▶
2
Status: Scheduled Nov 25, 1:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2025-12-10T15:00:00.000+0000
🚨11.0 business days
🔄
Status: Reschedule by Melissa OwensDec 9, 10:39 AM
From:Scheduled
To:Reschedule
Duration in Previous:13d 21h
🗓️
▶
2
Status: Scheduled Dec 9, 10:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-11T15:30:00.000+0000
⏳3.0 business days
⏱️
2x Labor Added Dec 11, 1:48 PM
Type:Labor, Travel
Status:Open
Qty:2, 109
🔧
▶
3
Status: Tech On Site Dec 11, 5:29 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:4.75
✔️
Status: Completed by Eric Colon
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4m, 0m
⏳3.8 business days
📄
▶
3
Status: Ready to Bill Dec 16, 1:34 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-249195
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)