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← WO Overview

WO-01310769 ↗ ServiceMax

EXPRESS MEDICAL TRANSPORTATION INC • Repair • P7

📍 Express Medical Transportation Inc. — 1005 SE Browning Street, Lees Summit MO, 64081

Oct 22, 2025 → Jun 29, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 31, 2025
✗ SLA Missed (160 biz days late)
Active: 167 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jun 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 22 → Oct 24, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
48d
▶ Clock Running
Status: Assigned
Oct 24 → Jan 7, 2026
48 business days (counted)
Running total: 48 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 48 of 7 biz days used
15d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 29, 2026
15 business days (counted)
Running total: 63 of 7 biz days used
104d
▶ Clock Running
Status: On Hold
Jan 29 → Jun 29, 2026
104 business days (counted)
Running total: 167 of 7 biz days used
▶ Clock Running
Status: Assigned
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 167 of 7 biz days used
Created: Oct 22, 2025 Completed: Jun 29, 2026
Business Days Used 167 / 7
0 7d budget +160d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0 / 7
Oct 22 → Oct 22 L2 Screening ▶ Running 0 0 / 7
Oct 22 → Oct 24 Awaiting Parts ⏸ Paused 2
Oct 24 → Oct 24 Ready for Scheduling ▶ Running 0 0 / 7
Oct 24 → Jan 7 Assigned ▶ Running 48 48 / 7
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 48 / 7
Jan 7 → Jan 29 Assigned ▶ Running 15 63 / 7
Jan 29 → Jun 29 On Hold ▶ Running 104 167 / 7
Jun 29 → Jun 29 Assigned ▶ Running 0 167 / 7
Dispatch 0.0d
Material Management 3.0d
Holding 104.3d (excluded)
Coordinators 64.4d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Holding (excluded from total)
104.3 days
Coordinators
64.4 days
Over SLA
Field Work
0.0 days
Created: Oct 22, 2025 Due: Jan 9, 2026 Completed: Jun 29, 2026 (170 days late)
📅
170.0 days Total Age
⏱️
104.3d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
65.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535273
Urgent add on to previous request
Closed
Q-00030583 parts needed hand grips x 2 6080-040-011 Please coordinate with previous WO's 01308786, 01308789, 01308790, 0130891 Good morning! I need to add something to our order. Unfortunately, yesterday while teams were using our Bari stretcher (it doesn't get used often) they reported the rubber handles basically fell apart in their hands while moving a patient. Can you replace the rubber handles on our Bari stretcher as well? Thank you!! Amy Green Operations Manager Express Medical Transportation O-816-582-3456 C-816-287-8468 1005 SE Browning St Lee's Summit MO 64081
Priority
High
Origin
Email
Reason
New Case
Contact
Amy Green
Owner
Sherry Reich
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01310769 (current) Invoiced
Repair • Thomas J Langenberg Jr
Created: Oct 22, 2025 • Closed: Jun 29, 2026
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 104.3 days stuck in "On Hold"
⏱️
Total Delay 65.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
64.0d / 0.5d SLA
On Hold
104.3d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/29 RNR account on hold, parts shipped to past tech. closing with $0 bill to assume shipping cost. 1/8 KKelch called Amy to schedule for 1/9 between 2:30 and 3:30 pm. Left info. Call logged on WO-01308786

1/7 NatoshaB - 01308790 has been cancelled due to OBS part(s). Scheduling should resume on WO-01310769 & WO-01308786. Updated both to RFS & email to Amy is scheduled to send 1/8 @8:30 AM ET. ASC is copied.


1/5 KKelch still waiting on parts to ship on WO-01308790 prior to scheduling

12/29 KKelch still waiting on parts to ship on WO-01308790 prior to scheduling

12/18 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/17/2025 LHill-still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling


12/15 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/11 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/10 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/8 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/4 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/1 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

11/20/25 CDempsey- notes from MM on parts orders sound like should be shipping very soon.

11/10 KKelch waiting for parts to ship on all WOs prior to scheduling

11/6/25 CDempsey- parts delivered Oct 30th, however still waiting on parts for 2 other wo's needing be completed at same time.

10/30 KKelch- waiting on parts to ship for WO-01308789 and WO-01308790 prior to scheduling

10/29/2025 LHill-tracked parts-Your shipment

1Z01E3E70393276469

Estimated delivery

Tomorrow, October 30 between 12:45 P.M. - 4:45 P.M.



10/28/25 RCook- Emailed Amy advising parts for this repair should deliver to tech on 10/30/25 but other repairs are still waiting on parts. Advised we will reach out to schedule once tracking is received for all repairs. See logged email.


10/28/25 RCook-Spoke with receptionist, states the Amy Green does not come in until 9:30AM. Advised I will reach out via email and call back if needed. 


10/28/25 RCook- Updating due date based on parts. Parts for WO-01308789 and WO-01308790 have not shipped yet. Pushed due date out a week.


10/27 KKelch waiting on parts for WO-01308789 and WO-01308790

🔧 Work Performed
no work performed
🔍 Technician Findings
no work performed
⚠️ Problem Description
Q-00030583 parts needed hand grips x 2 6080-040-011 Please coordinate with previous WO's 01308786, 01308789, 01308790, 0130891 Good morning! I need to add something to our order. Unfortunately, yesterday while teams were using our Bari stretcher (it doesn't get used often) they reported the rubber handles basically fell apart in their hands while moving a patient. Can you replace the rubber handles on our Bari stretcher as well? Thank you!! Amy Green Operations Manager Express Medical Transportation O-816-582-3456 C-816-287-8468 1005 SE Browning St Lee's Summit MO 64081 https://www.ebiotrack.com/workorder.php?wo=69149

Timeline

📞
Case Linked Oct 14, 9:59 AM
Case Number: 00535273
Subject: Urgent add on to previous request
Status: Closed
⚠️ 7.0 business days
📋
4 Work Order Created Oct 22, 11:55 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00083978
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
3.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Oct 24, 11:22 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 23h
👷
2 Technician Assigned Oct 24, 2:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 42m
2.0 business days
💵
Expenses Added Oct 27, 3:26 PM
Type: Expenses
Status: Open
Qty: 1
🚨 48.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Jan 7, 4:21 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 75d 3h
👷
2 Status: Assigned Jan 7, 4:56 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
🚨 15.9 business days
⏸️
Status: On Hold by Kathryn Coombs Jan 29, 4:55 PM
From: Assigned
To: On Hold
Duration in Previous: 21d 23h
🚨 104.9 business days
👷
3 Technician Assigned Jun 29, 9:15 AM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Rhonnie Reeves
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 150d 15h, 0m
🏁
Status: Closed by Rhonnie Reeves
From: Completed
To: Closed
Duration in Previous: 2m
3.0 business days
📄
2 Status: Ready to Bill Jul 1, 4:14 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266209

Bottlenecks

Assigned
Duration: 48.7 business days (threshold: 4.0 business hours)
Exceeded by 48.2 business days
Assigned
Duration: 15.3 business days (threshold: 4.0 business hours)
Exceeded by 14.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535273
Closed
📦
Parts Order 00083978
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Thomas J Langenberg Jr
Scheduled
N/A
Created
Oct 22, 11:55 AM
Invoice #
SM-266209

Work Details (1)

Name Type Status Qty Amount Date
WL-02985567 Expenses Open 1 $0.00 Oct 27, 3:26 PM

Details