Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310769 ↗ ServiceMax

EXPRESS MEDICAL TRANSPORTATION INC • Repair • P7

📍 Express Medical Transportation Inc. — 1005 SE Browning Street, Lees Summit MO, 64081

Oct 22, 2025 → Present

⛔ Blocked
P7 7 business days from creation
Target: Oct 31, 2025
⏸ 1d excluded (parts wait + holding)
⚠ 194d overdue
Dispatch 0.0d
Material Management 3.0d
Coordinators 70.4d
⚠ Overdue
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
70.4 days
Over SLA
Created: Oct 22, 2025 Due: Jan 9, 2026 (126 days overdue)
📅
147.6 days Total Age
⏱️
53.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
69.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00535273
Urgent add on to previous request
Closed
Q-00030583 parts needed hand grips x 2 6080-040-011 Please coordinate with previous WO's 01308786, 01308789, 01308790, 0130891 Good morning! I need to add something to our order. Unfortunately, yesterday while teams were using our Bari stretcher (it doesn't get used often) they reported the rubber handles basically fell apart in their hands while moving a patient. Can you replace the rubber handles on our Bari stretcher as well? Thank you!! Amy Green Operations Manager Express Medical Transportation O-816-582-3456 C-816-287-8468 1005 SE Browning St Lee's Summit MO 64081
Priority
High
Origin
Email
Reason
New Case
Contact
Amy Green
Owner
Sherry Reich
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01310769 (current) On Hold
Repair • Thomas J Langenberg Jr
Created: Oct 22, 2025
Behind Schedule - Needs Attention
On Hold • 204 days old
🚨
Primary Delay 53.7 days stuck in "Assigned"
⏱️
Total Delay 69.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
70.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8 KKelch called Amy to schedule for 1/9 between 2:30 and 3:30 pm. Left info. Call logged on WO-01308786

1/7 NatoshaB - 01308790 has been cancelled due to OBS part(s). Scheduling should resume on WO-01310769 & WO-01308786. Updated both to RFS & email to Amy is scheduled to send 1/8 @8:30 AM ET. ASC is copied.


1/5 KKelch still waiting on parts to ship on WO-01308790 prior to scheduling

12/29 KKelch still waiting on parts to ship on WO-01308790 prior to scheduling

12/18 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/17/2025 LHill-still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling


12/15 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/11 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/10 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/8 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/4 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/1 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

11/20/25 CDempsey- notes from MM on parts orders sound like should be shipping very soon.

11/10 KKelch waiting for parts to ship on all WOs prior to scheduling

11/6/25 CDempsey- parts delivered Oct 30th, however still waiting on parts for 2 other wo's needing be completed at same time.

10/30 KKelch- waiting on parts to ship for WO-01308789 and WO-01308790 prior to scheduling

10/29/2025 LHill-tracked parts-Your shipment

1Z01E3E70393276469

Estimated delivery

Tomorrow, October 30 between 12:45 P.M. - 4:45 P.M.



10/28/25 RCook- Emailed Amy advising parts for this repair should deliver to tech on 10/30/25 but other repairs are still waiting on parts. Advised we will reach out to schedule once tracking is received for all repairs. See logged email.


10/28/25 RCook-Spoke with receptionist, states the Amy Green does not come in until 9:30AM. Advised I will reach out via email and call back if needed. 


10/28/25 RCook- Updating due date based on parts. Parts for WO-01308789 and WO-01308790 have not shipped yet. Pushed due date out a week.


10/27 KKelch waiting on parts for WO-01308789 and WO-01308790

⚠️ Problem Description
Q-00030583 parts needed hand grips x 2 6080-040-011 Please coordinate with previous WO's 01308786, 01308789, 01308790, 0130891 Good morning! I need to add something to our order. Unfortunately, yesterday while teams were using our Bari stretcher (it doesn't get used often) they reported the rubber handles basically fell apart in their hands while moving a patient. Can you replace the rubber handles on our Bari stretcher as well? Thank you!! Amy Green Operations Manager Express Medical Transportation O-816-582-3456 C-816-287-8468 1005 SE Browning St Lee's Summit MO 64081 https://www.ebiotrack.com/workorder.php?wo=69149

Timeline

📞
Case Linked Oct 14, 9:59 AM
Case Number: 00535273
Subject: Urgent add on to previous request
Status: Closed
⚠️ 7.0 business days
📋
4 Work Order Created Oct 22, 11:55 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00083978
Status: Shipped
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
3.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Oct 24, 11:22 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 23h
👷
2 Technician Assigned Oct 24, 2:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 42m
2.0 business days
🔩
2x Parts Added Oct 27, 3:26 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 53.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Jan 7, 4:21 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 75d 3h
👷
2 Technician Assigned Jan 7, 4:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34m
🚨 16.9 business days
⏸️
Status: On Hold by Kathryn Coombs Jan 29, 4:55 PM
From: Assigned
To: On Hold
Duration in Previous: 21d 23h

Bottlenecks

Assigned
Duration: 53.7 business days (threshold: 4.0 business hours)
Exceeded by 53.2 business days
Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days

🔗 Related Artifacts

📞
Case 00535273
Closed
📦
Parts Order 00083978
Shipped

ℹ️ Work Order Details

Status
On Hold
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Thomas J Langenberg Jr
Scheduled
N/A
Created
Oct 22, 11:55 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02985566 Parts Open 2 - Oct 27, 3:26 PM
WL-02985567 Expenses Open 1 - Oct 27, 3:26 PM

Details