Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310774 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Oct 22, 2025 → Feb 22, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Feb 23)
⏸ 29d excluded (parts wait + holding)
✓ SLA Met (311d early)
Dispatch 0.4d
Holding 23.0d (excluded)
Coordinators 44.5d
Field Work 25.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
23.0 days
Coordinators
44.5 days
Over SLA
Field Work
25.4 days
Over SLA
Billing
1.4 days
Over SLA
Created: Oct 22, 2025 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
88.5 days Total Age
⏱️
43.6d in Scheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
63.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
66 lines Work Details
🚩
11 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
11 On-Site Visits
11 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 21, 2026
Visit 2 Jan 22, 2026
Visit 3 Jan 23, 2026
Visit 4 Jan 26, 2026
Visit 5 Jan 27, 2026
Visit 6 Jan 28, 2026
Visit 7 Jan 29, 2026
Visit 8 Feb 3, 2026
Visit 9 Feb 4, 2026
Visit 10 Feb 5, 2026
Visit 11 Feb 10, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537447
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Shelby Robinson
Created
Oct 22, 2025
Work Orders from this Case (1)
WO-01310774 (current) Invoiced
FCO • Derick Velazquez
Created: Oct 22, 2025 • Closed: Feb 22, 2026
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 43.6 days stuck in "Scheduled"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
44.5d / 2.0d SLA
Ready for Release
23.0d
Tech On Site
2.7d / 1.0d SLA
Completed
22.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Oct 22, 11:47 AM
Case Number: 00537447
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 22, 12:12 PM
Work Order: WO-01310774
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 22, 3:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 56m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-24T12:00:00.000+0000
🚨 20.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 18, 11:44 AM
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 20.9 business days
📅
Dispatch Scheduled by Mandy Newman Dec 16, 7:27 AM
Scheduled For: 2025-12-29T13:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Ashley Luman Dec 22, 10:40 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 60d 20h, 0m
🚨 23.0 business days
👷
▶
3 Technician Assigned Jan 21, 8:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 29d 22h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-21T13:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 21, 3:26 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 34
⏳ 3.0 business days
✔️
▶
2 Status: Completed Jan 25, 8:47 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
3x Labor Added Jan 25, 10:09 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.25, 38
🚗
4x Travel Added Jan 25, 10:46 PM
Type: Travel, Labor
Status: Open
Qty: 38, 0.25, 1
💵
2x Expenses Added Jan 25, 10:51 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Jan 25, 11:03 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 48, 38
⏱️
Labor Added Jan 25, 11:12 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 5.0 business days
⏱️
3x Labor Added Jan 31, 2:57 PM
Type: Labor
Status: Open
Qty: 1, 0.25
⏱️
▶
2 3x Labor Added Jan 31, 3:41 PM
3x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
11x Travel Added Jan 31, 10:05 PM
Type: Travel, Labor
Status: Open
Qty: 32, 1, 0.25
⏱️
Labor Added Jan 31, 10:22 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Jan 31, 10:31 PM
Type: Labor
Status: Open
Qty: 2
⏱️
2x Labor Added Feb 1, 9:54 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Feb 4, 11:37 AM
Status: Scheduled → Dispatch Scheduled → Status: Completed
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For: 2026-01-23T22:00:00.000+0000
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
15x Labor Added Feb 8, 9:45 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.25, 0.5, 38
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 10, 2:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For: 2026-02-06T22:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Feb 12, 11:22 PM
Type: Labor, Expenses
Status: Open
Qty: 2, 1
🗓️
▶
2 Status: Scheduled Feb 13, 12:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For: 2026-02-13T22:00:00.000+0000
🚗
4x Travel Added Feb 13, 11:50 PM
Type: Travel
Status: Open
Qty: 38
🗓️
Status: Scheduled by Derick Velazquez Feb 14, 10:53 AM
From: Completed, Scheduled
To: Scheduled, Completed
Duration in Previous: 1d 10h, 0m
⚠️ 5.0 business days
🗓️
Status: Scheduled by Derick Velazquez Feb 22, 8:45 PM
From: Completed, Scheduled
To: Scheduled, Completed
Duration in Previous: 8d 9h, 0m
🏁
Status: Closed by Derick Velazquez Feb 22, 11:35 PM
From: Completed
To: Closed
Duration in Previous: 2h 50m
⏳ 3.0 business days
⏱️
Labor Added Feb 25, 11:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 11:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 43.6 business days (threshold: 2.0 business days)
Exceeded by 41.6 business days
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Completed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Completed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00537447
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Feb 13, 5:00 PM
Created
Oct 22, 12:12 PM
Invoice #
N/A

Work Details (66)

Name Type Status Qty Amount Date
WL-03073692 Labor Open 1 $0.00 Jan 21, 3:28 PM
WL-03073693 Travel Open 34 $0.00 Jan 21, 3:28 PM
WL-03078432 Labor Open 1 $0.00 Jan 25, 8:50 PM
WL-03078433 Labor Open 1 $0.00 Jan 25, 8:50 PM
WL-03078487 Labor Open 1 $155.00 Jan 25, 10:09 PM
WL-03078488 Labor Open 0.25 $95.00 Jan 25, 10:09 PM
WL-03078489 Travel Open 38 $0.00 Jan 25, 10:09 PM
WL-03078513 Travel Open 38 $0.00 Jan 25, 10:46 PM
WL-03078510 Labor Open 0.25 $95.00 Jan 25, 10:46 PM
WL-03078511 Labor Open 1 $155.00 Jan 25, 10:46 PM
WL-03078512 Travel Open 38 $0.00 Jan 25, 10:46 PM
WL-03078514 Expenses Open 1 $0.00 Jan 25, 10:51 PM
WL-03078515 Expenses Open 1 $0.00 Jan 25, 10:51 PM
WL-03078535 Labor Open 1.25 $155.00 Jan 25, 11:03 PM
WL-03078534 Labor Open 0.25 $95.00 Jan 25, 11:03 PM
WL-03078536 Labor Open 2 $0.00 Jan 25, 11:03 PM
WL-03078541 Travel Open 48 $0.00 Jan 25, 11:06 PM
WL-03078540 Travel Open 38 $0.00 Jan 25, 11:06 PM
WL-03078551 Labor Open 0.5 $0.00 Jan 25, 11:12 PM
WL-03086560 Labor Open 1 $0.00 Jan 31, 2:57 PM
WL-03086561 Labor Open 1 $155.00 Jan 31, 2:57 PM
WL-03086562 Labor Open 0.25 $95.00 Jan 31, 2:57 PM
WL-03086621 Labor Open 1 $155.00 Jan 31, 3:41 PM
WL-03086619 Labor Open 0.25 $95.00 Jan 31, 3:41 PM
WL-03086618 Labor Open 1 $0.00 Jan 31, 3:41 PM
WL-03086627 Expenses Open 1 $0.00 Jan 31, 3:43 PM
WL-03086624 Expenses Open 1 $0.00 Jan 31, 3:43 PM
WL-03086625 Expenses Open 1 $0.00 Jan 31, 3:43 PM
WL-03086626 Expenses Open 1 $0.00 Jan 31, 3:43 PM
WL-03086871 Travel Open 32 $0.00 Jan 31, 10:05 PM
WL-03086864 Labor Open 1 $0.00 Jan 31, 10:05 PM
WL-03086865 Labor Open 0.25 $95.00 Jan 31, 10:05 PM
WL-03086866 Labor Open 1 $155.00 Jan 31, 10:05 PM
WL-03086867 Travel Open 32 $0.00 Jan 31, 10:05 PM
WL-03086868 Travel Open 32 $0.00 Jan 31, 10:05 PM
WL-03086869 Travel Open 32 $0.00 Jan 31, 10:05 PM
WL-03086870 Travel Open 32 $0.00 Jan 31, 10:05 PM
WL-03086872 Travel Open 32 $0.00 Jan 31, 10:05 PM
WL-03086873 Travel Open 32 $0.00 Jan 31, 10:05 PM
WL-03086874 Travel Open 32 $0.00 Jan 31, 10:05 PM
WL-03086881 Labor Open 0.25 $95.00 Jan 31, 10:22 PM
WL-03086889 Labor Open 2 $0.00 Jan 31, 10:31 PM
WL-03087314 Labor Open 1 $0.00 Feb 1, 9:54 PM
WL-03087315 Labor Open 1 $155.00 Feb 1, 9:54 PM
WL-03097175 Labor Open 1 $0.00 Feb 8, 9:45 PM
WL-03097176 Labor Open 1 $0.00 Feb 8, 9:45 PM
WL-03097177 Labor Open 1 $0.00 Feb 8, 9:45 PM
WL-03097178 Labor Open 0.25 $95.00 Feb 8, 9:45 PM
WL-03097179 Labor Open 0.5 $95.00 Feb 8, 9:45 PM
WL-03097180 Labor Open 0.25 $95.00 Feb 8, 9:45 PM
WL-03097181 Labor Open 1 $155.00 Feb 8, 9:45 PM
WL-03097182 Labor Open 1 $155.00 Feb 8, 9:45 PM
WL-03097183 Labor Open 1 $155.00 Feb 8, 9:45 PM
WL-03097184 Travel Open 38 $0.00 Feb 8, 9:45 PM
WL-03097185 Travel Open 38 $0.00 Feb 8, 9:45 PM
WL-03097186 Travel Open 38 $0.00 Feb 8, 9:45 PM
WL-03097187 Travel Open 38 $0.00 Feb 8, 9:45 PM
WL-03097188 Travel Open 38 $0.00 Feb 8, 9:45 PM
WL-03097189 Travel Open 38 $0.00 Feb 8, 9:45 PM
WL-03104351 Labor Open 2 $0.00 Feb 12, 11:22 PM
WL-03104352 Expenses Open 1 $0.00 Feb 12, 11:22 PM
WL-03106192 Travel Open 38 $0.00 Feb 13, 11:50 PM
WL-03106193 Travel Open 38 $0.00 Feb 13, 11:50 PM
WL-03106194 Travel Open 38 $0.00 Feb 13, 11:50 PM
WL-03106195 Travel Open 38 $0.00 Feb 13, 11:50 PM
WL-03119250 Labor Open 0.016666666666667 $380.00 Feb 25, 11:09 AM

Details