11/25 MOwens Called and spoke to Joy. Scheduled the repair visit for the first available opening on the tech's calendar on 12/3 with arrival between 1-2pm. Joy said that works for her.
11/20 MOwens Sent an email to Joy asking to scheduled the repair visit for 12/2, which is the first available opening for the tech.
11/19 MOwens Called and spoke to Joy. She said they can wait for the parts on the other WO to ship so the repair will be completed in one visit.
Waiting for parts on WO-01310787
11/19/25 RBerry- Updated due date based on parts.
🔧Work Performed
FAILING OUTER BARRIER GAS SPRING
🔍Technician Findings
REPLACED OUTER BARRIER GAS SPRING ONE SIDE ONLY; TESTED GOOD
⚠️Problem Description
Q-00030592
1 of 2
Inspection #: 29956
Asset ID: 13279314
Model: Braun - NCL Century 2 Series Lift
Serial #: 22010321801 - TRUCK 502
Notes: OUTER BARRIER SLOW AND/OR NO RETURN; NEEDS (1) 32831 OUTER BARRIER SPRING https://www.ebiotrack.com/workorder.php?wo=69154
📄Description
Braun NCL Century 2 Series Lift
📋
Inbound from +18565813655
Completed Dec 3, 2025
Advised customer of scheduled date.
📋
Outbound to +18565813655
Completed Nov 25, 2025
Called and spoke to Joy. Scheduled the repair visit for the first available opening on the tech's calendar on 12/3 with arrival between 1-2pm. Joy said that works for her.
📧
Email
Completed Nov 20, 2025
📋
Outbound to +18565813655
Completed Nov 19, 2025
Called and spoke to Joy. She said they can wait for the parts on the other WO to ship so the repair will be completed in one visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: jjakubo2@virtua.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310789Location: Virtua Health Medical Transport - Mt. Laurel TWPAddress: 523 Fellowship Road Mount Laurel Township, NJ 08054Device: NCL Century 2 Series Lift 22010321801 - TRUCK 502Problem
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: jjakubo2@virtua.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310789Location: Virtua Health Medical Transport - Mt. Laurel TWPAddress: 523 Fellowship Road Mount Laurel Township, NJ 08054Device: NCL Century 2 Series Lift 22010321801 - TRUCK 502Problem
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: jjakubo2@virtua.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310789Location: Virtua Health Medical Transport - Mt. Laurel TWPAddress: 523 Fellowship Road Mount Laurel Township, NJ 08054Device: NCL Century 2 Series Lift 22010321801 - TRUCK 502Problem
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: jjakubo2@virtua.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310789Location: Virtua Health Medical Transport - Mt. Laurel TWPAddress: 523 Fellowship Road Mount Laurel Township, NJ 08054Device: NCL Century 2 Series Lift 22010321801 - TRUCK 502Problem
📅
WO-01310789 - Repair - NCL Century 2 Series Lift - Voorhees - Virtua Health Medical Transport - Voorhees
Dec 3, 2025 1:00pm – 3:00pm
Work Order: WO-01310789
Account: Virtua West Jersey Health System Inc - Virtua Health Medical Transport
Customer Case Number: 502
Location: Virtua Health Medical Transport - Voorhees
Address: 523 Fellowship Road, Voorhees, NJ 08043
Manufacturer: Braun
Model #: NCL Century 2 Series Lift
Serial
Timeline
📞
Case Linked Oct 14, 10:21 AM
Case Number:00535292
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⚠️7.0 business days
📋
▶
2
Work Order Created Oct 22, 1:08 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Oct 22, 1:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:31m
🚨20.0 business days
📅
Status: Ready for Scheduling by Amy GreeneNov 18, 8:14 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:27d 7h
🔩
2x Parts Added Nov 19, 9:01 AM
Type:Parts, Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Nov 19, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:14h 39m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Nov 25, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-03T18:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Chris GalassoDec 3, 1:46 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 3h
✔️
▶
3
Status: Completed Dec 3, 11:21 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
🏁
Status: Closed by Chris Galasso
From:Completed
To:Closed
Duration in Previous:1m
⏳2.1 business days
📄
▶
2
Status: Ready to Bill Dec 5, 6:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.7 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number:SM-248436
Bottlenecks
Awaiting Parts
Duration: 19.9 business days (threshold: 3.0 business days)
Exceeded by 16.9 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)