Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310834 ↗ ServiceMax

HIGI LLC • Removal • P4

📍 Sam's Club #6354 — 901 Walmart Way, Midlothian VA, 23113

Oct 22, 2025 → Present

🟢 On Track
P4
SLA Clock
4 business days from creation · Target: Oct 28, 2025
⚠ 198 biz days overdue
Active: 202 biz days
Budget: 4 biz days
SLA Target
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
202d
▶ Clock Running
Status: Logistics
Oct 22 → Aug 16, 2026
202 business days (counted)
Running total: 202 of 4 biz days used
Created: Oct 22, 2025 Today
Business Days Used 202 / 4
0 4d budget +198d over
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0 / 4
Oct 22 → Aug 16 Logistics ▶ Running 202 202 / 4
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Oct 22, 2025 Due: Nov 12, 2025 (277 days overdue)
📅
202.7 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537518
CF-80607
Closed
Removal of SN CSA-2016106043 Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Oct 22, 2025
Work Orders from this Case (1)
WO-01310834 (current) Logistics
Removal
Created: Oct 22, 2025
On Track
Logistics • 297 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/05/25 NFloyd - Billing Note: The original kiosk was physically damaged. This is T&M - out-of-scope repairs






⚠️ Problem Description
Removal of SN CSA-2016106043 Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered.
📄 Description
Higi Green Kiosk with a 4G Installed and Storm Key pad

Timeline

📞
Case Linked Oct 22, 2:25 PM
Case Number: 00537518
Subject: CF-80607
Status: Closed
📋
▶
2 Work Order Created Oct 22, 2:33 PM
Work Order Created → Status: Logistics
🚚
Status: Logistics by Leona Coonrod
From: Entered
To: Logistics
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00537518
Closed

ℹ️ Work Order Details

Status
Logistics
Priority
P4
Type
Removal
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 22, 2:33 PM
Invoice #
N/A

Details