Detailed work order timeline, KPIs, and analysis
HCA Urgent Care • Inspection • PSM
📍 CareNow Urgent Care - Green Hills #24753 — 4107 Hillsboro Pike, Nashville TN, 37215
Oct 23, 2025 → Dec 2, 2025
11/25/2025 LHill-updated ph number for Tammy to (615) 292-0012
11/25/2025 LHill-called 615-866-4238 for Max Cohen. Was notified he is no longer at this facility. Transferred me to Tammy/Clinical Mgr. She confirmed that 12/2 with tech arrival between 8-10 will work for her. Her number is 615-292-0012.
Name of person you are speaking with: Tammy/Clinical Manager
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) N/A
Have the shipped parts been received? ☐ Yes / ☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes / ☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes / ☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes / ☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes / ☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 12/02
Confirm arrival window (2–4 hrs): 8am-10am
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 615-292-0012
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03023895 | Labor | Open | 1 | $0.00 | Dec 2, 4:42 PM |
| WL-03023896 | Labor | Open | 6 | $1,140.60 | Dec 2, 4:42 PM |
| WL-03023897 | Labor | Open | 1 | $0.00 | Dec 2, 4:42 PM |
| WL-03023898 | Travel | Open | 35 | - | Dec 2, 4:42 PM |
| WL-03023899 | Travel | Open | 35 | - | Dec 2, 4:42 PM |