Detailed work order timeline, KPIs, and analysis
RELIANCE MEDICAL TRANSPORT • Repair • P7
📍 Reliance Medical Transport - Challedon Dr. (ID: 24085) — 5261 Challedon Dr., Virginia Beach VA, 23462
Oct 23, 2025 → Apr 15, 2026
TBA exceeded quote due to incorrect parts quoted.
4/9 MOwens Ryan called back and the repair visit is scheduled for first available on 4/15 with arrival between 11-12.
4/9 MOwens Called and left vm for Ryan Gallagher about scheduling for 4/15.
4/8 MOwens Called to speak to Ryan Gallagher. Left a vm for him to call back to schedule the repair visit for next Wed. 4/15.
3/31/26 Rberry- Parts are shipping out today. Updated due date and removed delay code.
3/27/26 NatoshaB - PO notes as of this date:
03/23/2026 ATharp - Received 6 ct. of 6390-001-440 and followed up with Stryker about 0004-665-000--they cannot provide a lead time.
03/03/2026 ATharp - Only waiting on 0004-665-000.
02/25/2026 ATharp - Making Stryker PO for all items + stock. Keeping IT with PO.
02/24/2026 ATharp - IT printed and in warehouse.
2/24 KWeiss, Quote approved, moving w/o to L2 screening for parts order.
2/23 KWeiss, Created case and sent to sales for quoting.
2/10 MOwens Kari called back and the repair/PM visit is scheduled for 2/18-2/19 per her request.
2/10 MOwens Called to speak to Kari Calhoun. Left a vm for her to call back to schedule the repair visit.
2/10/26 RBerry- Updated due date based on parts.
Esc PO for MM/Orders review - 1/27/26 NatoshaB - What is the status of this parts order? Cannot find "PO-88887" and 1st comment says "putting in warehouse to pick." Customer has several units down and this is a re-order.
1/22 MOwens Per tech's email the wrong part was sent for this repair.
1/16/2026 SRamen -parts for WO-01325218 on backorder not expected until 2/14/2026
1/12/2026 Sramen - still waiting on parts for WO-01325218.
1/6/26 RBerry- Updated due date based on parts for WO-01325218
12/31/25 RBerry- LM with Kari Calhoun to discuss if she would like all WOs completed together or wait on parts for WO-01325218. Updated due date based on parts. See logged call on WO-01314355
12/24 MOwens WO-01325218 is still awaiting parts.
12/09/2025 LHill-still waiting for parts on WO-01314355.
12/4/2025 Sramen - pushed out due date. Still waiting on parts for WO-01314355. parts order priority was set to high on that wo.
11/25 MOwens WO-01314355 is still in awaiting parts status.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03019666 | Expenses | Open | 1 | $38.35 | Nov 25, 1:04 PM |
| WL-03019668 | Expenses | Open | 1 | $0.00 | Nov 25, 1:05 PM |
| WL-03099027 | Parts | Open | 1 | $2,389.50 | Feb 10, 11:25 AM |
| WL-03099028 | Expenses | Open | 1 | $0.00 | Feb 10, 11:25 AM |
| WL-03113265 | Labor | Open | 3 | $0.00 | Feb 19, 10:39 PM |
| WL-03113266 | Labor | Open | 1 | $0.00 | Feb 19, 10:39 PM |
| WL-03113267 | Travel | Open | 54 | $0.00 | Feb 19, 10:39 PM |
| WL-03166838 | Parts | Open | 1 | $18.48 | Mar 31, 12:23 PM |
| WL-03166839 | Parts | Open | 1 | $4.62 | Mar 31, 12:23 PM |
| WL-03166840 | Parts | Open | 16 | $34.40 | Mar 31, 12:23 PM |
| WL-03166841 | Parts | Open | 4 | $8.32 | Mar 31, 12:23 PM |
| WL-03166842 | Parts | Open | 2 | $39.86 | Mar 31, 12:23 PM |
| WL-03166843 | Expenses | Open | 1 | $18.86 | Mar 31, 12:23 PM |
| WL-03187580 | Labor | Open | 1 | $0.00 | Apr 15, 6:27 PM |