Q-00030741
Schedule with PM WO-01310128
Torn shoulder strap on Ferno cot, SN 23C201952
One strut needs replaced that is bent on Ferno cot, 15N-336776, also needs a battery.
This needs to be scheduled with WO-01310128.
Parts need to be sent to Kurt, who will be meeting the tech at the storage unit:
Kurt Williams
2017 Timber Rd
Jefferson City, MO 65109
Torn shoulder strap on Ferno cot, SN 23C201952-Pending on his color quote 1ea Red 0314197 and 1ea Blue 0314198 which ever he prefers this is a Power X1 Cot. 45 minutes includes PM.
One strut needs replaced that is bent on Ferno cot, 15N-336776, also needs a battery. Powerflexx Cot quote 1ea Battery 0822012 and 1ea 1901754 and 1 hour of service. I spoke with Jeff.
11/17 KKelch called Jeff to schedule for 11/25 between 9 and 11 am. Customer confirmed. Call logged on WO-01310128
11/17 KKelch waiting for tracking to be added on WO-01311009 prior to scheduling. Sent chatter to SWeaver on parts order 00084091 to see why there was a delay
11/10 KKelch waiting for tracking to be added on WO-01311009 prior to scheduling
10/31 KKelch Jeff called me to see if there was still a delay on the shoulder straps, I confirmed that we have not received them at this time and he asked to hold off on the PMs and repairs until those come in. Call logged on WO-01310128
10/29/2025 LHill-called 618-663-8353 and spoke with Jeff Hamilton. He confirmed that 11/3 with tech arrival between 9-11. However, I advised parts are delivering tomorrow. He ask about the shoulder strap and i looked and it has not shipped out yet. He is wanting to know if he can install the shoulder strap himself when part arrives or if tech needs to do it. I advised I would check and call him back.
10/29/2025 LHill-tracked parts-Your shipment
1Z01E3E70392155396
Estimated delivery
Tomorrow, October 30 between 8:30 A.M. - 10:30 A.M.
replaced the battery's and the gas spring and performed functional test unit is working properly
🔍Technician Findings
found that the battery's are bad and needs to be replaced and the gas spring is damaged and needs to be replaced
⚠️Problem Description
Q-00030741
Schedule with PM WO-01310128
One strut needs replaced that is bent on Ferno cot, 15N-336776, also needs a battery.
This needs to be scheduled with WO-01310128.
Parts need to be sent to Kurt, who will be meeting the tech at the storage unit:
Kurt Williams
2017 Timber Rd
Jefferson City, MO 65109
One strut needs replaced that is bent on Ferno cot, 15N-336776, also needs a battery. Powerflexx Cot quote 1ea Battery 0822012 and 1ea 1901754 and 1 hour of service. I spoke with Jeff. https://www.ebiotrack.com/workorder.php?wo=69194
customer wants to check on status of repair, still awaiting parts on another wo and wanted these scheduled at the same time
📋
Outbound to +16186638353
Completed Oct 29, 2025
10/29/2025 LHill-called 618-663-8353 and spoke with Jeff Hamilton. He confirmed that 11/3 with tech arrival between 9-11. However, I advised parts are delivering tomorrow. He ask about the shoulder strap and i looked and it has not shipped out yet. He is wanting to know if he can install the shoulder strap himself when part arrives or if tech needs to do it. I advised I would check and call him back.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 24, 2025
To: advancedtransportation2018@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311010Location: Advanced Mobility Solutions Inc - Storage UnitAddress: 1411 Hickory St Columbia, MO 65201Device: POWERFlexx (Series) 15N336776Problem Description: Q-00030
📅
WO-01311010 - Repair - POWERFlexx (Series) - Columbia - Advanced Mobility Solutions Inc - Storage Unit
Nov 25, 2025 10:00am – 12:00pm
Work Order: WO-01311010
Account: ADVANCED MOBILITY SOLUTIONS INC
Customer Case Number:
Location: Advanced Mobility Solutions Inc - Storage Unit
Address: 1411 Hickory St, Columbia, MO 65201
Manufacturer: Ferno
Model #: POWERFlexx (Series)
Serial #: 15N336776
Contact Name: Jeff Hamilton
Contact Phone
Timeline
📞
Case Linked Oct 21, 10:27 AM
Case Number:00537069
Subject:URGENT - EMS L2 Review
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Oct 23, 12:53 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Oct 24, 8:40 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:19h 43m
⏳3.0 business days
🔩
▶
2
3x Parts Added Oct 28, 12:47 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:4d 4h
👷
▶
2
Technician Assigned Oct 29, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Reschedule
To:Assigned
Duration in Previous:22h 50m
🚨14.0 business days
🗓️
▶
2
Status: Scheduled Nov 17, 9:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-25T15:00:00.000+0000
⚠️7.0 business days
⏱️
Labor Added Nov 25, 7:08 PM
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Kevin CoxNov 25, 7:22 PM
From:Scheduled
To:Completed
Duration in Previous:8d 9h
🏁
Status: Closed by Kevin CoxNov 25, 7:27 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳4.6 business days
📄
Status: Ready to Bill by Diane PattonDec 1, 4:09 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 20h
⚠️10.0 business days
📨
▶
2
Status: Invoice Pending Dec 12, 10:44 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249007
Bottlenecks
L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 9.4 business days (threshold: 1.0 business days)