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WO-01311228 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 State of Texas - Dept of State Health Services — 1100 W 49th St, Austin TX, 78756

Oct 24, 2025 → Jan 5, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (25d early)
Dispatch 0.0d
Coordinators 52.4d
Field Work 0.0d
Billing 16.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
52.4 days
Over SLA
Field Work
0.0 days
Billing
16.0 days
Over SLA
Created: Oct 24, 2025 Due: Jan 31, 2026 Completed: Jan 6, 2026 (25 days early)
📅
52.3 days Total Age
⏱️
30.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
65.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538148
6008084234
Closed
28R SYS-GC-7890A Contract ends 08/31/2026 repair included PM GG2614A CN82849817 7683 Autosampler tray module G3440A US10839023 Agilent 7890A Series GC Custom G2913A CN82751091 7683B Autoinjector Module G2913A CN82851093 7683B Autoinjector Module
Priority
High
Origin
Web
Reason
New Case
Contact
Tina Sengphanlaya
Owner
Leona Coonrod
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311228 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Oct 24, 2025 • Closed: Jan 5, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 30.0 days stuck in "Assigned"
⏱️
Total Delay 65.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
30.0d / 0.5d SLA
Scheduled
22.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
16.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TRAVEL ON WO-01311261

Please assign to Jose Gutierrez ARP to site is 87 miles. Zone 2

🔧 Work Performed
Performed annual GC preventive maintenance per 7890 PM checklist. All tests passed.
⚠️ Problem Description
28R SYS-GC-7890A Contract ends 08/31/2026 repair included PM GG2614A CN82849817 7683 Autosampler tray module G3440A US10839023 Agilent 7890A Series GC Custom G2913A CN82751091 7683B Autoinjector Module G2913A CN82851093 7683B Autoinjector Module
📄 Description
Agilent 7890A Series GC
📞 Call Description
JAN 2026 GC PM

Timeline

📞
▶
4 Case Linked Oct 24, 11:57 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01311228
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 30.0 business days
📅
▶
2 Dispatch Scheduled Dec 4, 5:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jose Gutierrez
From: Assigned
To: Scheduled
Duration in Previous: 41d 7h
🚨 22.8 business days
⏱️
▶
2 4x Labor Added Jan 5, 9:25 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jose Gutierrez
From: Scheduled
To: Completed
Duration in Previous: 32d 3h
🏁
Status: Closed by Jose Gutierrez Jan 5, 9:34 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 10:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
🚨 16.0 business days
📨
▶
3 Status: Invoice Pending Jan 28, 1:41 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252436
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

📞
Case 00538148
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Jan 5, 10:00 AM
Created
Oct 24, 11:58 AM
Invoice #
SM-252436

Work Details (4)

Name Type Status Qty Amount Date
WL-03054349 Labor Open 1.5 $285.00 Jan 5, 9:25 PM
WL-03054350 Parts Open 1 $0.00 Jan 5, 9:25 PM
WL-03054351 Parts Open 2 $0.00 Jan 5, 9:25 PM
WL-03054352 Parts Open 1 $0.00 Jan 5, 9:25 PM

Details