Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311238 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERCY MEDICAL CENTER — 271 CAREW ST, SPRINGFIELD MA, 01104

Oct 24, 2025 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (7 biz days early)
Active: 89 biz days
Paused: 9 biz days
🕐 Clock stopped: Canceled (Mar 20, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
89d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Mar 9, 2026
89 business days (counted)
Running total: 89 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 9 → Mar 20, 2026
9 business days (not counted)
Created: Oct 24, 2025 Canceled: Mar 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Mar 9 Ready for Scheduling ▶ Running 89 89
Mar 9 → Mar 20 Ready for Release ⏸ Paused 9 —
Dispatch 0.0d
Holding 9.3d (excluded)
Coordinators 89.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
9.3 days
Coordinators
89.9 days
Over SLA
Created: Oct 24, 2025 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
99.0 days Total Age
⏱️
89.9d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
88.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538172
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
Todd Langevin
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311238 (current) Canceled
Installation
Created: Oct 24, 2025
Behind Schedule - Needs Attention
Canceled • 295 days old
🚨
Primary Delay 89.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 88.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
89.9d / 1.0d SLA
Ready for Release
9.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Customer cancelled this order
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GEHC MIC Installation - 1 GINC - 1 BSPT - 1 BILISOFT

Timeline

📞
▶
3 Case Linked Oct 24, 12:20 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01311238
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 90.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 9, 5:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 136d 5h
⚠️ 9.8 business days
🚫
Status: Canceled by Mandy Newman Mar 20, 8:01 AM
From: Ready for Release
To: Canceled
Duration in Previous: 10d 14h

Bottlenecks

Ready for Scheduling
Duration: 89.9 business days (threshold: 1.0 business days)
Exceeded by 88.9 business days

🔗 Related Artifacts

📞
Case 00538172
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 24, 12:23 PM
Invoice #
N/A

Details