Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (58 biz days late)
🕐 Clock stopped: Canceled (Apr 23, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
62d
▶ Clock Running
Status: Assigned
Oct 24 → Jan 28, 2026
62 business days (counted)
Running total: 62 of ? biz days used
59d
▶ Clock Running
Status: Reschedule
Jan 28 → Apr 22, 2026
59 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 122 of ? biz days used
Created: Oct 24, 2025
Canceled: Apr 23, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 24 → Oct 24
Created
▶ Running
0
0
Oct 24 → Oct 24
Ready for Scheduling
▶ Running
0
0
Oct 24 → Jan 28
Assigned
▶ Running
62
62
Jan 28 → Apr 22
Reschedule
▶ Running
59
121
Apr 22 → Apr 22
Entered
▶ Running
0
121
Apr 22 → Apr 22
Canceled
▶ Running
0
121
Apr 22 → Apr 22
Entered
▶ Running
0
121
Apr 22 → Apr 22
Ready for Scheduling
▶ Running
0
121
Apr 22 → Apr 23
Assigned
▶ Running
1
122
Apr 23 → Apr 23
Entered
▶ Running
0
122
Coordinators Over SLA
Created: Oct 24, 2025
Due: Jan 31, 2026
Completed: Apr 23, 2026 (81 days late)
⏱️
62.6d in Assigned
Longest Stage
🔄
5 transitions
Status Changes
⚠️
120.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00538281
6008088624
Closed
28R
SYS-LC-1290II
Contract ends 10/03/2026 repair included
PM
PM only - customer supplies the UV lamp
G7120AR
DEBAY00369 Agil Cert Pre-owned 1290 Inf. II HS Pump
G7116BR
DEBA400228 Agilent Cert. Pre-own 1290 Inf. II MCT.
G7167B
DEBAS00205 1290 Infinity II Multisampler
🚨
Primary Delay
62.6 days stuck in "Assigned"
⏱️
Total Delay
120.9 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
63.9d
/ 0.5d SLA
Reschedule
60.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
💬 Chatter (3)
📎 Files (1)
🔒
Internal CSA Notes
4/23/26 lcoonrod
I will return this to agilent and offer a May date to the contacts below. Thank you!
Best,
Nick Sichani
4/22/26 lcoonrod additional contact from Agilent.
Andrew Lemoff andrew.lemoff@utsouthwestern.edu ;
Lacey Stearman Lacey.Stearman@UTSouthwestern.edu ; Pamela.Pendleton@UTSouthwestern.edu
4/22/26 lcoonrod Sent chatter to Maria for an update on the SO. Per chatter from Maria, she tried to contact the location, no response, return to Agilent.
4/21/26 lcoonrod
Per chatter from Maria, she tried to contact the location, no response, return to Agilent.
4/16/26 lcoonrod
Sent chatter to Maria asking for update (showing on past due SO report). Per chatter from Maria, Never got a called back from customer
Please assign to Maria Davis ARP to site is 54 miles. Zone 2ouse
⚠️
Problem Description
28R
SYS-LC-1290II
Contract ends 10/03/2026 repair included
PM
PM only - customer supplies the UV lamp
G7120AR
DEBAY00369 Agil Cert Pre-owned 1290 Inf. II HS Pump
G7116BR
DEBA400228 Agilent Cert. Pre-own 1290 Inf. II MCT.
G7167B
DEBAS00205 1290 Infinity II Multisampler
📄
Description
Agil Cert Pre-owned 1290 Inf. II HS Pump
📞
Call Description
JAN 2026 LC PM
Apr 15, 2026 3:14pm
@Maria Davis @David Carvalho Hi, Jeanette sent a past due SO report. This one is on it. I do not see notes in the WO. Please advise if there is an issue that is holding this one up. Thank you!!
Apr 20, 2026 4:30pm
@Maria Davis @David Carvalho Just confirming, this one needs to be returned to Agilent? Thank you
Apr 22, 2026 5:18pm
@Maria Davis additional contact from Agilent.
Andrew Lemoff andrew.lemoff@utsouthwestern.edu ;
Lacey Stearman Lacey.Stearman@UTSouthwestern.edu ; Pamela.Pendleton@UTSouthwestern.edu
Timeline
📞
📋
Work Order:
WO-01311324
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
🔄
From:
Assigned
To:
Reschedule
Duration in Previous:
95d 20h
🆕
From:
Reschedule, Entered
To:
Entered, Canceled
Duration in Previous:
83d 20h, 0m
🆕
From:
Assigned, Entered
To:
Entered, Canceled
Duration in Previous:
22h 29m, 0m
Bottlenecks
Assigned
Duration: 62.6 business days (threshold: 4.0 business hours)
Exceeded by 62.1 business days
Reschedule
Duration: 60.0 business days (threshold: 2.0 business days)
Exceeded by 58.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance