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← WO Overview

WO-01311331 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NEMOURS FOUNDATION — 1600 ROCKLAND RD, WILMINGTON DE, 19803

Oct 24, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (1 biz days early)
Active: 92 biz days
🕐 Clock stopped: Invoiced (Mar 12, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
69d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Feb 6, 2026
69 business days (counted)
Running total: 69 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 12, 2026
23 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Completed
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 92 of ? biz days used
Created: Oct 24, 2025 Invoiced: Mar 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Feb 6 Ready for Scheduling ▶ Running 69 69
Feb 6 → Mar 12 Scheduled ▶ Running 23 92
Mar 12 → Mar 12 Completed ▶ Running 0 92
Dispatch 22.0d
Coordinators 92.0d
Billing 11.5d
✓ SLA Met
Dispatch
22.0 days
Over SLA
Coordinators
92.0 days
Over SLA
Billing
11.5 days
Over SLA
Created: Oct 24, 2025 Due: Mar 13, 2026 Completed: Mar 12, 2026 (1 days early)
📅
91.7 days Total Age
⏱️
69.6d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
122.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538282
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
John Mohan
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (3)
WO-01311328 Invoiced
Installation • Rick Charles
Created: Oct 24, 2025 • Closed: Mar 11, 2026
WO-01311331 (current) Invoiced
Installation • Rick Charles
Created: Oct 24, 2025 • Closed: Mar 11, 2026
WO-01311334 Invoiced
Installation • Rick Charles
Created: Oct 24, 2025 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 69.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 122.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
69.6d / 1.0d SLA
Scheduled
22.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
22.0d / 1.0d SLA
L2 Review
24.6d
Ready to Bill
11.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Rick C onsite Feb 25 / 26

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE SHUTTLE : GSH25461108SA GIRAFFE STAND-ALONE INFANT RESUSCITATION (STAR): STP25410366SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
go working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE SHUTTLE : GSH25461108SA GIRAFFE STAND-ALONE INFANT RESUSCITATION (STAR): STP25410366SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Shuttle
📞 Call Description
GEHC MIC Installation - 1 SHUTTLE 1 STAR

Timeline

📞
Case Linked Oct 24, 3:25 PM
Case Number: 00538282
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 24, 3:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 70.0 business days
👷
▶
3 Technician Assigned Feb 6, 4:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-25T05:00:00.000+0000, 2026-02-25T00:00:00.000+0000, 2026-02-25T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 105d 2h
⏳ 1.9 business days
📅
▶
2 Dispatch Scheduled Feb 9, 4:42 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-09T00:00:00.000+0000
🚨 21.9 business days
⏱️
▶
2 Labor Added Mar 11, 9:18 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 33d 3h, 0m
⏳ 3.3 business days
⏱️
▶
2 Labor Added Mar 16, 9:26 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 4d 12h
🚨 22.0 business days
👀
Status: L2 Review by Douglas Pearce Apr 14, 3:18 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 29d 5h
🚨 25.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 18, 4:07 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 34d 0h
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Jun 3, 9:33 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263661
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Ready for Scheduling
Duration: 69.6 business days (threshold: 1.0 business days)
Exceeded by 68.6 business days
Scheduled
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Ready to Bill
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days

🔗 Related Artifacts

📞
Case 00538282
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Mar 8, 8:00 PM
Created
Oct 24, 3:30 PM
Invoice #
SM-263661

Work Details (2)

Name Type Status Qty Amount Date
WL-03140417 Labor Open 1.25 $350.00 Mar 11, 9:18 PM
WL-03145259 Labor Open 0.016666666666667 $38.00 Mar 16, 9:26 AM

Details