Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311419 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 VA Medical Center — 1601 SW Archer Rd, Gainesville FL, 32608

Oct 27, 2025 → Jan 16, 2026

✅ Completed
PC Per client agreement
Target: Nov 10, 2025
🕐 Clock stopped: Completed (Jan 19)
✗ SLA Missed (69d late)
Dispatch 0.5d
Coordinators 61.0d
Field Work 0.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.5 days
Coordinators
61.0 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Oct 27, 2025 Due: Nov 10, 2025 Completed: Jan 16, 2026 (66 days late)
📅
60.0 days Total Age
⏱️
54.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
60.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00538445
URGENT Philips WO Request
Closed
Unit failed still failing after replacing 3 Way Solenoid Valve & Proportional Valve (AECM)- FCO86600081
Priority
High
Origin
Email
Reason
New Case
Contact
Crystal Renfro
Owner
Kimberly Hardison
Created
Oct 27, 2025
Work Orders from this Case (2)
WO-01311419 (current) Invoiced
Repair • Fady Khouzam
Created: Oct 27, 2025 • Closed: Jan 16, 2026
WO-01311420 Invoiced
Repair • Jared Heisler
Created: Oct 27, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 54.0 days stuck in "Scheduled"
⏱️
Total Delay 60.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Scheduled
61.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/27/2025 ALuman - dispatch to Jared Heisler to complete repair. Email sent to Crystal Renfro
🔧 Work Performed
Troubleshot the device and discovered that the tubing from the blower to the pressure sensor on the system board was not securely attached, resulting in a leak and a failed pressure test. The tubing has been properly re-secured. Additionally, the correct USB cable was not connected to the display board and has now been attached. Performed a complete PVT in accordance with the manufacturer’s specifications. All tests and calibrations were within tolerance and passed successfully. The device has been returned to full clinical service and is ready for patient use.
🔍 Technician Findings
Repair.
⚠️ Problem Description
Unit failed still failing after replacing 3 Way Solenoid Valve & Proportional Valve (AECM)- FCO86600081 unable to create subcase on Case # 0124915938 - please reference WO-13695670
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 27, 7:06 AM
Case Number: 00538445
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 27, 8:30 AM
Work Order: WO-01311419
Type: Repair
Priority: PC
📅
▶
3 Dispatch Scheduled Oct 27, 12:14 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 3h 44m
🚨 15.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 14, 12:08 PM
Scheduled For: 2025-11-14T13:00:00.000+0000, 2025-11-21T13:00:00.000+0000
🚨 33.0 business days
📅
Dispatch Scheduled by Jared Heisler Dec 30, 3:13 PM
Scheduled For: 2026-01-09T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 5, 8:46 AM
Scheduled For: 2026-01-07T13:00:00.000+0000
⏳ 4.0 business days
🆕
▶
2 Status: Entered Jan 8, 10:03 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000II9QiAAL, Fady Khouzam
🗓️
▶
2 Status: Scheduled Jan 8, 10:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-14T13:00:00.000+0000
⚠️ 7.0 business days
⏱️
2x Labor Added Jan 16, 9:05 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Fady Khouzam Jan 16, 9:15 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 11h, 0m
⏳ 1.3 business days
⚠️
▶
2 Status: Incomplete Jan 19, 7:52 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.0 business days
⏱️
Labor Added Jan 22, 10:43 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 10:58 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 3h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 33m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00538445
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Jan 14, 8:00 AM
Created
Oct 27, 8:30 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03068982 Labor Open 2 $155.00 Jan 16, 9:05 PM
WL-03068983 Labor Open 2 $190.00 Jan 16, 9:05 PM
WL-03074826 Labor Open 0.016666666666667 $38.00 Jan 22, 10:43 AM

Details