Detailed work order timeline, KPIs, and analysis
FERNO • Repair • P3
📍 ABLE MEDICAL TRANSPORTATION - HILLSBOROUGH — 330 ROYCEFIELD ROAD Unit F, Hillsborough NJ, 08844
Oct 27, 2025 → Dec 8, 2025
12/2/2025 Sramen - updated delay code to tech unavail since due date was adjusted for Parts and that is not the delay. Curtis is at training this week.
12/2 KSmith -- Scheduled for Monday with Debbie
12/2/25 RBerry- Updated due date based on arrival of required tools. Removed delay code.
12/2 KSmith -- Sent email to Debbie to schedule for Monday
12/2 NatoshaB - Per tracking, tensioner tool delivered to Curtis 11/26. He's currently in Wilmington for Ferno training til Fri 12/5. Shawn to confirm status once he returns home. 1Z4766270347174621
11/20 NB - Debbie emailed to inquire about delay. Advised we are waiting on tool production & Ferno to ship it (TBD if tool is available @EMSAR warehouse - I have asked but no one has confirmed.)
11/19 NB - per Ferno tool dated to production. Does EMSAR have a spare @warehouse, KFricke?
11/19 KFricke - Reached out to NBeierschmitt for clarification on whether this is an order scenario or customer-supplied asset.
Tool needed for 2 Ferno repairs - ship to Curtis Allen. Ferno unable loan at this time.
NB - As of 11/18/25 No tracking confirmation from Ferno
11/19 NB - reopened PO & ESC to Orders due to no shipping confirmation from Ferno as of this date.
11/12 NatoshaB - inq. to team regarding PO status but no response. Went ahead and 'Closed' PO due to tool order delay & requested tool to be shipped to Curtis' address on this date via phone call with Whitney Bradley. She's supposed to f/u with me with tracking info which I will FWD to tech & sup and post here. -- Tool Tensioner - 0806105 needs to be shipped to David Trost for WO-01310557 (Ferno repair) once this WO is done. I've alerted Ferno of the delay, both techs and Shawn R. regarding tool shipping.
11/11/2025 LHill-LM at 908-203-9400 ext. 102 for Debbie Parks. advised her that we are waiting on the tool needed to complete this repair and we will reach out as soon as we receive tracking information.
11/10 KSmith -- Debbie is aware we are waiting on the tool needed to complete the repair
11/06/2025 JRolston- Per email from site POC, Debbie Parks, belts needed for repair have been received. Forwarded email to Kourtney Smith / ASC.
11/5 SRogers: Adding a part order to this WO for a required tool (listed in the problem description). Tool should be NON-BILLABLE.
11/5 KSmith -- Need to reschedule due to FSE needing a new tool from Ferno that was not provided/identified before
11/3 KSmith -- Scheduled for Wednesday with Debbie
11/3/25 RCook- Updated due date based on parts.
10/31/25 SReich - Per the attached email: They are shipping today. Here’s the tracking.
10/27 KSmith -- Chatter to Lauren to see if customer already has the parts or if Ferno will be sending tracking once they ship
10/27/25 SReich - Spoke to Kathy, gave her the WO # and she asked that we change the POC to Debbie Parks, Nancy works remote.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03030692 | Labor | Open | 1.25 | $0.00 | Dec 8, 6:55 PM |
| WL-03030693 | Labor | Open | 1 | $130.00 | Dec 8, 6:55 PM |
| WL-03030694 | Travel | Open | 54 | $94.50 | Dec 8, 6:55 PM |
| WL-03030702 | Expenses | Open | 1 | $0.00 | Dec 8, 7:08 PM |