FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay90.9 days stuck in "Ready for Release"
⏱️
Total Delay16.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
15.0d / 0.5d SLA
Ready for Release
90.9d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/31/2026 mklose rcvd email from Sajin, schedule Thursday
03/31/2026 mklose rcvd email from Sajin, confirm device. offered Thursday or Friday, this device was not located. assign to fse to close while on site
03/30/2026 mklose called 845-274-5053 spoke with Sajin. sent him email with serial numbers.
11/17/2025 RArnold - Called (845)502-0814 for Simone. He is not sure if the device can be made available. I need to contact Sajin Thomas as he is the new site lead at here. He is off today. Sending an email. 845-274-5053.
sajin.thomas@philips.com
🔧Work Performed
FMI 32097 Not Required –
Device Location is Unknown
🔍Technician Findings
N/A
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - GOOD SAMARITAN HOSPITAL - SUFFERN, NY - WO-01311503
Completed Nov 17, 2025
To: sajin.thomas@philips.com
CC: simone.svizzero@philips.com; central.scheduling@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - GOOD SAMARITAN HOSPITAL - SUFFERN, NY - WO-01311503
Body:
Hi Sajin,
I just spoke with Simone and he asked that I reach out to you regarding the FMI on the Giraffe OmniBeds. We show one at your locati
📧
Live Call_Followed Up With Email
Completed Nov 17, 2025
11/17/2025 RArnold - Called (845)502-0814 for Simone. He is not sure if the device can be made available. I need to contact Sajin Thomas as he is the new site lead at here. He is off today. Sending an email. 845-274-5053.
sajin.thomas@philips.com
Work Order: WO-01311503
Account: GE Healthcare FMI
Customer Case Number: 1-556308475542
Location: GOOD SAMARITAN HOSPITAL
Address: 255 LAFAYETTE AVE, SUFFERN, NY 10901
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24350084SA
Contact Name: Simone Svizzero
Contact Phone
Timeline
📞
Case Linked Oct 27, 9:53 AM
Case Number:00538492
Subject:GE FMI 32097 - Good Samaritan
Status:Closed
📋
Work Order Created Oct 27, 12:01 PM
Work Order:WO-01311503
Type:FCO
Priority:PC
🚨15.0 business days
✅
Status: Ready for Release by Rebecca ArnoldNov 17, 11:35 AM
From:Entered
To:Ready for Release
Duration in Previous:21d 0h
🚨91.0 business days
📅
Status: Ready for Scheduling by Megan KloseMar 31, 9:30 AM