1/9 MOwens Called back to speak to Kevin Gordan and confirmed scheduling the visit for 1/14 with eta between 9-10am.
1/8 MOwens Called to speak to Kevin Gordan. Left a vm for him to call back to schedule the repair visit for 1/14 if that will work.
10/29/25 NatoshaB - Customer also due for PMs in Nov. (4 stretchers). Automated case created on this date for dispatch.
🔧Work Performed
INSTALLED FOOT END FASTENER COVER AND SPRINGS; THREADLOCKED BOLTS DIFFICULT TO REMOVE
🔍Technician Findings
FOOT END FASTENER COVER BROKEN OFF
⚠️Problem Description
Q-00030781
Stryker XT pro has broken cover/spring, pictures attached.
Parts needed
1 housing, 6500-002-136
2 springs, 0038-889-000
1 hole plug, 0037010000 https://www.ebiotrack.com/workorder.php?wo=69243
📄Description
Stryker 6086 Performance-PRO XT
📋
Inbound from +12676883940
Completed Jan 14, 2026
Transferred call to Melissa for tech ETA.
📋
Outbound to +12676883940
Completed Jan 9, 2026
Called back to speak to Kevin Gordan and confirmed scheduling the visit for 1/14 with eta between 9-10am.
📋
Outbound to +12676883940
Completed Jan 8, 2026
Called to speak to Kevin Gordan. Left a vm for him to call back to schedule the repair visit for 1/14 if that will work.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 5, 2026
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 29, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 22, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 15, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 1, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 24, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 17, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 10, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 3, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 27, 2025
To: kgordon@newtownambulance.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311504Location: Newton EMS Inc. - Eagle Rd.Address: 2651 S. Eagle Rd. Newtown, PA 18940Device: Problem Description: Q-00030781
Stryker XT pro has broken cover/spring, pictures at
📅
WO-01311504 - Repair - Newtown - Newton EMS Inc. - Eagle Rd.
Jan 14, 2026 9:30am – 11:00am
Work Order: WO-01311504
Account: NEWTOWN EMS INC
Customer Case Number:
Location: Newton EMS Inc. - Eagle Rd.
Address: 2651 S. Eagle Rd., Newtown, PA 18940
Manufacturer:
Model #:
Serial #:
Contact Name: KEVIN GORDAN
Contact Phone: 267-688-3940
Contact Email: kgordon@newtownambulance.org
Due Date:
Timeline
📞
Case Linked Oct 24, 12:11 PM
Case Number:00538164
Subject:Repair needed - waiting to be synced to EBT
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Oct 27, 12:02 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 27, 12:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:27m
🚨52.0 business days
📅
Status: Ready for Scheduling by Sean WeaverJan 6, 12:14 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:71d 0h
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 7, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 4h
🔩
4x Parts Added Jan 8, 10:52 AM
Type:Parts, Expenses
Status:Open
Qty:1, 2
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 9, 2:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-14T14:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Chris GalassoJan 14, 11:04 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 20h
⏱️
▶
2
4x Labor Added Jan 14, 12:40 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 37m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Jan 15, 1:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨43.0 business days
🧾
Invoice Created Mar 16, 9:41 AM
Invoice Number:SM-251254
Bottlenecks
Awaiting Parts
Duration: 51.9 business days (threshold: 3.0 business days)
Exceeded by 48.9 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)