Name: Collin
Phone: 616-916-0591
Email: Collin.smith@lovet.com
Notes: Handle broken, locking mechanism still works.
Model: Tuttnauer - T-Edge
Model Type: Autoclave
Asset ID: 13177016
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Grand Rapids - Standale - 8030<https://www.ebiotrack.com/sites.php?sid=23437>
Serial #: 23092243
Derek S. Reynolds
Virtual Tech Team
derek.reynolds@emsar.com
888-841-5155 ext 2
Office: (937) 741-4833
[cid:2ce38899-68e3-4243-a8c8-c6c7fc1df94a]
EMSAR Confidentiality Notice: This electronic mail message, including any attachments, may contain information that is privileged, confidential, proprietary in nature, or otherwise private information that is protected by law from disclosure or subject to copyright and is intended only for the designated recipient. If you are not the designated recipient, you are hereby notified that any use, disclosure, distribution, reproduction, review, or copying is unauthorized and may be unlawful. If you have received this electronic message in error, please notify the sender immediately and delete the message completely from your computer system. Thank you.
03/02/2026 DNakoff - Duplicate parts returned, WO canceled.
1/23/26 TSantiago Jessica Tibbs called stating we ship another handle and Jon had already repaired. Customer wants a shipping label to return unused parts, handle kit and door (without a handle). Emailed orders@emsar.com for assistance. Jessica.Tibbs@lovet.com
1/20/2026 Sramen - updated due date. Parts delivered 1/13.
1/15/2026 JK Left message to schedule visit if part has arrived.
⚠️Problem Description
Name: Collin
Phone: 616-916-0591
Email: Collin.smith@lovet.com
Notes: Handle broken, locking mechanism still works.
Model: Tuttnauer - T-Edge
Model Type: Autoclave
Asset ID: 13177016
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Grand Rapids - Standale - 8030
Serial #: 23092243
Derek S. Reynolds
Virtual Tech Team
derek.reynolds@emsar.com
888-841-5155 ext 2
Office: (937) 741-4833
[cid:2ce38899-68e3-4243-a8c8-c6c7fc1df94a]
EMSAR Confidentiality Notice: This electronic mail message, including any attachments, may contain information that is privileged, confidential, proprietary in nature, or otherwise private information that is protected by law from disclosure or subject to copyright and is intended only for the designated recipient. If you are not the designated recipient, you are hereby notified that any use, disclosure, distribution, reproduction, review, or copying is unauthorized and may be unlawful. If you have received this electronic message in error, please notify the sender immediately and delete the message completely from your computer system. Thank you. https://www.ebiotrack.com/workorder.php?wo=69263
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 6, 2026
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 30, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 23, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: collin.smith@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311601Location: Lovet Pet Health Care - Grand Rapids - Standale - 8030Address: 4290 Lake Michigan DR NW Grand Rapids, MI 49534Device: Problem Description: Name: Collin
Phone: 616-916-0
Jan 24, 2026 7:17am
@Tonya Santiago @Lawrence Yoder
Is this WO being cancelled?
Timeline
📞
Case Linked Oct 20, 8:47 AM
Case Number:00536704
Subject:<no subject>
Status:Closed
⚠️7.0 business days
📋
▶
3
Work Order Created Oct 28, 7:50 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00084264
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:1m
🚨52.0 business days
🔩
▶
2
2x Parts Added Jan 14, 1:54 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:78d 7h
👷
▶
2
Technician Assigned Jan 14, 2:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Reschedule
To:Assigned
Duration in Previous:55m
⚠️6.9 business days
🗓️
▶
2
Status: Scheduled Jan 23, 7:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2026-01-23T18:00:00.000+0000
📦
Parts Requested Jan 23, 1:27 PM
Order:00088977
Status:Closed
⏳2.0 business days
⏸️
Status: On Hold by Tonya SantiagoJan 26, 9:40 AM
From:Scheduled
To:On Hold
Duration in Previous:3d 2h
🚨25.0 business days
🚫
Status: Canceled by Dylan NakoffMar 2, 9:43 AM
From:On Hold
To:Canceled
Duration in Previous:35d 0h
Bottlenecks
Awaiting Parts
Duration: 52.0 business days (threshold: 3.0 business days)
Exceeded by 49.0 business days
Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)