Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (160 biz days late)
🕐 Clock stopped: Invoiced (Jun 29, 2026)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 31, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 31 → Nov 3, 2025
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Nov 3 → Nov 11, 2025
5 business days (counted)
Running total: 8 of ? biz days used
156d
▶ Clock Running
Status: On Hold
Nov 11 → Jun 29, 2026
156 business days (counted)
Running total: 164 of ? biz days used
▶ Clock Running
Status: Closed
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 164 of ? biz days used
Created: Oct 28, 2025
Invoiced: Jun 29, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 28 → Oct 28
Created
▶ Running
0
0
Oct 28 → Oct 31
Assigned
▶ Running
3
3
Oct 31 → Nov 3
Awaiting Parts
⏸ Paused
1
—
Nov 3 → Nov 11
Reschedule
▶ Running
5
8
Nov 11 → Jun 29
On Hold
▶ Running
156
164
Jun 29 → Jun 29
Closed
▶ Running
0
164
Holding
156.0d (excluded)
✗ SLA Missed
Material Management
Holding (excluded from total)
Coordinators Over SLA
Created: Oct 28, 2025
Due: Nov 27, 2025
Completed: Jun 29, 2026 (213 days late)
⏱️
156.0d in On Hold
Longest Stage
🔄
7 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00536831
HCP repair
Closed
Q-00030805
Asset 6094007
Vital Sign Monitor w/EKG
Giving incorrect readings
Recalibration - Repair - PM
2 hr depot labor
1x batt22 *if needed*
3x shipping @28
🚨
Primary Delay
156.0 days stuck in "On Hold"
⏱️
Total Delay
8.8 business days over SLA thresholds
SLA vs Actual Time by Status
Awaiting Parts
1.5d
/ 3.0d SLA
Reschedule
5.3d
/ 2.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (5)
💬 Chatter (1)
📧 Case Activity (1)
🔒
Internal CSA Notes
2/24/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment -
11/11-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment -
🔧
Work Performed
12 x 12 x 12" Corrugated Box
Outbound 1Z01E3E70293013431
Delivered 11/5/2025
Return 1Z01E3E79094736047
Shipper created a label, UPS has not received the package yet.
🔍
Technician Findings
Service quoted under Q-00030805
Shipping materials sent to site
⚠️
Problem Description
Q-00030805 - Giving incorrect readings
Recalibration - Repair - PM
Welch Allyn - 901058
Asset ID#: 6094007
S/N: 100064454419
https://www.ebiotrack.com/workorder.php?wo=69273
📧
Email: Fw: Depot Repair - Awaiting Equipment - Response Required - WO-01311636
Completed
Mar 30, 2026
To: vickie.johnson@hcahealthcare.com; jamie.jones6@hcahealthcare.com; corrinna.salazar@hcahealthcare.com
CC:
BCC:
Attachment: Emsar Q00030805 CareNow Arvada #5979.pdf, Depot_Shipment_Ticket_00084569_10-31-2025 7-03 PM.pdf, ShippingLabel_0001_1Z01E3E79094736047.pdf
Subject: Fw: Depot Repair - Awaiting Equipment - Response Required - WO-01311636
Body:
--------------- Forwarded Message ---------------
From: Depot Support <depotsupport@emsar.com>
Date: February 24, 2026 at 2:50 PM
Subject: Depot
📧
Email: Depot Repair - Awaiting Equipment - Response Required - WO-01311636
Completed
Feb 24, 2026
To: corrinna.salazar@hcahealthcare.com; jamie.jones6@hcahealthcare.com; taylor.jamieson@hcahealthcare.com; vickie.johnson@hcahealthcare.com
CC:
BCC:
Attachment: Emsar Q00030805 CareNow Arvada #5979.pdf, Depot_Shipment_Ticket_00084569_10-31-2025 7-03 PM.pdf, ShippingLabel_0001_1Z01E3E79094736047.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01311636
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminde
📧
Email: Depot Repair - Awaiting Equipment - Response Required - WO-01311636
Completed
Nov 11, 2025
To: corrinna.salazar@hcahealthcare.com; jamie.jones6@hcahealthcare.com; taylor.jamieson@hcahealthcare.com; vickie.johnson@hcahealthcare.com
CC: dnakoff@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00084569_10-31-2025 7-03 PM.pdf, ShippingLabel_0001_1Z01E3E79094736047.pdf, Emsar Q00030805 CareNow Arvada #5979.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01311636
Body:
Dear Customer,
We hope this message find
📧
Email: Update: Awaiting Parts for Your Work Order
Completed
Nov 1, 2025
To: corrinna.salazar@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311636Location: CareNow Arvada Colorado #5979Address: 6413 Fig St Arvada, CO 80004Device: Problem Description: Q-00030805 - Giving incorrect readings
Recalibration - Rep
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01311636
Completed
Oct 31, 2025
To: corrinna.salazar@hcahealthcare.com; jamie.jones6@hcahealthcare.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01311636
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next
Nov 10, 2025 11:59am
@Ryan Schwochow Good morning, I had called Corinna on a different WO and she had asked for a status update on this one. Please follow up with her
Case #00536831 – HCP repair
Status: Closed | Priority: Standard
Q-00030805
Asset 6094007
Vital Sign Monitor w/EKG
Giving incorrect readings
Recalibration - Repair - PM
2 hr depot labor
1x batt22 *if needed*
3x shipping @28
💬
Case Comment
Internal
Oct 27, 2025 5:01pm
emailed Vickie J and location POC since Depot quote
Timeline
📞
Case Number:
00536831
Subject:
HCP repair
Status:
Closed
📋
👷
Technician:
a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
From:
Entered
To:
Assigned
Duration in Previous:
1m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
3d 6h
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
3d 1h
⏸️
From:
Reschedule
To:
On Hold
Duration in Previous:
7d 17h
⏱️
🏁
From:
On Hold
To:
Closed
Duration in Previous:
229d 23h
📄
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
3m, 0m
🧾
Invoice Number:
SM-266228
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Reschedule
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
🔗 Related Artifacts
📦
Parts Order 00084569
Closed
ℹ️ Work Order Details
Technician
Ryan Schwochow
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-02994398
Parts
Open
1
$1.47
Nov 3, 4:17 PM
WL-02994399
Expenses
Open
1
$63.55
Nov 3, 4:17 PM
WL-03277226
Labor
Open
0.25
$37.25
Jun 29, 10:37 AM