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WO-01311821 ↗ ServiceMax

Neighborhood Health Center • Inspection • PSM

📍 NHC Tanasbourne Medical & Dental Clinic — 10690 NE Cornell Rd., Suite 220, Hillsboro OR, 97124

Oct 29, 2025 → Nov 22, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Nov 22)
✗ SLA Missed (22d late)
Dispatch 0.0d
Coordinators 17.4d
Field Work 3.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.4 days
Over SLA
Field Work
3.1 days
Over SLA
Created: Oct 29, 2025 Due: Dec 31, 2025 Completed: Nov 22, 2025 (39 days early)
📅
18.0 days Total Age
⏱️
11.3d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jason Morris — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 20, 2025
Visit 2 Nov 21, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539140
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 227 https://www.ebiotrack.com/inspection.php?iid=30859 Back up contacts for all Neighborhood Health sites are Nicole Watson watsonn@nhcoregon.org. If you don’t get a response from her, please notify risk@nhcoregon.org.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alicia Perez Anonuevo
Owner
Shelby Robinson
Created
Oct 29, 2025
Work Orders from this Case (1)
WO-01311821 (current) Invoiced
Inspection • Jason Morris
Created: Oct 29, 2025 • Closed: Nov 22, 2025
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 11.3 days stuck in "Assigned"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
11.3d / 0.5d SLA
Scheduled
5.2d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-13 Mburris email from POC to set

11-4 Mburris email sent to POC

🔧 Work Performed
Performed inspection, calibration, and testing per manufacturer specifications
🔍 Technician Findings
Site in need of yearly inspection.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 227 https://www.ebiotrack.com/inspection.php?iid=30859 Back up contacts for all Neighborhood Health sites are Nicole Watson watsonn@nhcoregon.org. If you don’t get a response from her, please notify risk@nhcoregon.org.

Timeline

📞
Case Linked Oct 29, 7:00 AM
Case Number: 00539140
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 29, 10:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 29, 5:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 7m
🚨 11.8 business days
🗓️
▶
2 Status: Scheduled Nov 13, 5:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-20T17:00:00.000+0000
⚠️ 5.8 business days
🔧
Status: Tech On Site by Jason Morris Nov 20, 12:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 19h
🔩
▶
2 6x Parts Added Nov 20, 11:34 PM
6x Parts Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Jason Morris
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 45m
🔧
Status: Tech On Site by Jason Morris Nov 21, 12:53 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 13h 18m
⏱️
▶
3 3x Labor Added Nov 22, 1:02 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jason Morris
From: Tech On Site
To: Completed
Duration in Previous: 12h 9m
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 24, 1:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 12h, 0m
🚨 11.0 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247437

Bottlenecks

Assigned
Duration: 11.3 business days (threshold: 4.0 business hours)
Exceeded by 10.8 business days
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00539140
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Morris
Scheduled
Nov 20, 12:00 PM
Created
Oct 29, 10:07 AM
Invoice #
247437

Work Details (9)

Name Type Status Qty Amount Date
WL-03015802 Parts Open 1 $261.01 Nov 20, 11:34 PM
WL-03015803 Labor Open 1.5 $0.00 Nov 20, 11:34 PM
WL-03015804 Labor Open 7 $0.00 Nov 20, 11:34 PM
WL-03015805 Labor Open 2.25 $0.00 Nov 20, 11:34 PM
WL-03015806 Travel Open 47 - Nov 20, 11:34 PM
WL-03015807 Travel Open 47 - Nov 20, 11:34 PM
WL-03017415 Labor Open 1.5 $0.00 Nov 22, 1:02 AM
WL-03017416 Labor Open 3.75 $5,927.80 Nov 22, 1:02 AM
WL-03017417 Labor Open 1.5 $0.00 Nov 22, 1:02 AM

Details