3/19/26-RS; NO Labor only parts and expenses - had to escalate to MFG for repair
2/18 SKLEIN - Unit is still failing on audiometer calibrator after calibrator was repaired. Contacted/emailed Ambco for technical support. Waiting to hear back from a representative.
Cleaned device externals -
Visual Inspection; Passed -
Performed Calibration vis - ACS Hardware Platform: EM-2-100, Serial Number: 1023071801-
Reference Standards -
Audiometer: ANSI S3.6 (2004) -
Ambient Noise: OSHA (1983) -
Headphones: ANSI S3.6 (2004) -
PM Completed Per MFG Specs -
*Calibration spreadsheet is posted in Files*
🔍Technician Findings
Q-00031487, parts order.
Was able to duplicate issue and unit would not pass calibration tests. Seems to be interference causing the unit to produce more sound than what is tested usually caused by the cable of the headphones. Unit also has a broken switch for the pulse steady function. Unit will need to be requoted for a new headphone cable and a new pulse steady switch to fix issue.
1 x 8507203 (P4432 - Dual Mono earphone cable)
1 x B-60B-23
2 x Labor
3 x Shipping
To: awimbush@phmc.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01311919
Body:
Dear Customer,
We have completed the service.
Location: PHMC - Health Connection Health Center
Work Order #: WO-01311919
Problem Description :
Q-00030840
Model: Ambco Electronics - 650A
Model Type: Audiometer
Asset ID: 6315500
Serial #: AB10924
Reference Standards -
Audiometer: ANSI S3.6 (2004) -
Ambient Noise:
📧
Email:INVOICE 73141 FROM AMBCO ELECTRONICS *WAITING FOR PAYMENT*
Completed Mar 12, 2026
From: ada@ambco.com
To: ryan.schwochow@emsar.com, depotsupport@emsar.com
This email seems to contain an invoice or purchase order. Verify it is authentic directly with the vendor using your organization's trusted contact list before paying or taking further action.
CREDIT CARD AUTHORIZATION FORM IS ATTACHED. ONCE PAYMENT IS RECEIVED WILL WILL RELEASE YOUR UNIT FOR SHIPPING
Dear Customer :
Your invoice is attached.Please remit payment at your earliest convenience.
Thank you
To: awimbush@phmc.org; kselden@phmc.org; frank@phmc.org; mfuentes@phmc.org
CC: scott.berry@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: EMSAR Quote Q-00030840 - PHMC - Public Health Management Corporation 10-29-2025_completed.pdf, Depot_Shipment_Ticket_00084572_10-31-2025 7-00 PM.pdf, ShippingLabel_0001_1Z01E3E79093734943.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01311919
Body:
Dear Customer,
We hope this message finds you we
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 1, 2025
To: awimbush@phmc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311919Location: PHMC - Health Connection Health CenterAddress: 1900 North 9th Street, Suite 104 Philadephia, PA 19122Device: Problem Description: Q-00030840
Model: Ambco Electronics - 65
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01311919
Completed Oct 31, 2025
To: awimbush@phmc.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01311919
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping address
PDF
73141
Mar 12, 2026
PDF
SKM_284e26031815190
Mar 18, 2026
Timeline
📞
Case Linked Oct 27, 11:53 AM
Case Number:00538575
Subject:L2 review - HCP
Status:Closed
⏳3.0 business days
📋
▶
3
Work Order Created Oct 29, 2:56 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Leona Coonrod
Technician:Ryan Schwochow
👷
Status: Assigned by Leona Coonrod
From:Entered
To:Assigned
Duration in Previous:0m
⏳3.0 business days
📦
▶
2
Parts Requested Oct 31, 3:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:2d 0h
⚠️6.0 business days
🔩
▶
2
2x Parts Added Nov 7, 12:09 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Amy Greene
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 21h
⏳2.0 business days
⏸️
Status: On Hold by Ryan SchwochowNov 11, 10:24 AM
From:Reschedule
To:On Hold
Duration in Previous:3d 22h
🚨14.0 business days
⚠️
Status: Incomplete by Samuel KleinDec 3, 8:55 AM
From:On Hold
To:Incomplete
Duration in Previous:21d 22h
⚠️5.0 business days
👷
▶
2
Status: Assigned Dec 9, 9:52 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kimberly Hardison
Technician:Ryan Schwochow
📦
▶
2
Parts Requested Dec 9, 3:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:6h 3m
🚨17.0 business days
🔩
▶
2
2x Parts Added Jan 2, 7:03 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Amy Greene
From:Awaiting Parts
To:Reschedule
Duration in Previous:24d 3h
🚨36.6 business days
👷
Status: Assigned by Ryan SchwochowFeb 25, 1:18 PM
From:Reschedule
To:Assigned
Duration in Previous:53d 18h
📦
▶
2
Parts Requested Feb 25, 1:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:33m
💵
▶
2
Expenses Added Feb 26, 8:54 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:19h 1m
🚨11.0 business days
💵
Expenses Added Mar 12, 4:28 PM
Type:Expenses
Status:Open
Qty:1
🚫
Status: Canceled by Ryan SchwochowMar 13, 1:09 PM
From:Reschedule, Canceled, Entered
To:Canceled, Entered, Awaiting Parts
Duration in Previous:15d 3h, 0m
⏳4.0 business days
🔧
▶
2
Status: Tech On Site Mar 18, 3:44 PM
Status: Tech On Site → Technician Assigned
👷
Technician Assigned by Samuel Klein
Technician:Samuel A Klein
✔️
▶
3
Status: Completed Mar 18, 4:21 PM
Status: Completed → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00092857
Status:Closed
📦
Status: Awaiting Parts by Samuel Klein
From:Completed
To:Awaiting Parts
Duration in Previous:2m
💵
▶
2
Expenses Added Mar 18, 4:35 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:11m
✔️
▶
2
Status: Completed Mar 19, 3:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:Completed
To:Closed
Duration in Previous:1m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 23, 4:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨83.9 business days
🧾
Invoice Created Jul 21, 9:48 AM
Invoice Number:SM-257300
Bottlenecks
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Awaiting Parts
Duration: 5.5 business days (threshold: 3.0 business days)
Exceeded by 2.5 business days
Assigned
Duration: 6.1 business hours (threshold: 4.0 business hours)
Exceeded by 2.1 business hours
Awaiting Parts
Duration: 16.4 business days (threshold: 3.0 business days)
Exceeded by 13.4 business days
Reschedule
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Reschedule
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Awaiting Parts
Duration: 3.9 business days (threshold: 3.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)